Reviews (8,309)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness, especially useful for small businesses with up to 10,000 free emails per month and usage-based pricing. It features a user-friendly interface, easy setup, and responsive customer support via live chat. The app offers robust tools like SMS marketing, email list imports, and customizable messages with images and links, enhancing customer engagement and increasing sales.

June 13, 2023

Just started using the app, so cannot tell for its effectiveness, however everything is easy to set up and customer service is very helpful

Wristco
United Kingdom
3 days using the app
July 6, 2018

one of the beset apps on shopify

Techno Surplus
United States
3 days using the app
June 15, 2022

Very good customer service, assisted me in everything I needed. very good abandoned cart features..

lushinteriors
United Kingdom
3 days using the app
September 11, 2023

Great support team @jeffrey is very patient and kind to answer and help with all the queries

Nassau National Cable
United States
3 days using the app
July 2, 2018

great app does everything I need it to do

Shadeyewear
United States
3 days using the app
March 16, 2019

No está mal, tiene buena estrategia para poder enviar mensajes en diferentes franjas de horarios, eso da muchas posibilidades.

FouHouse
Spain
2 days using the app
March 8, 2023

Setting up SMS marketing is more complicated than I thought. Some bugs and problems need to fix. I was stuck with technical rep Marnie for over an hour; she was accommodating and patient in solving the issues. I would give customer service five stars for sure, but the user's experience of SMSBump is four stars.

X JUMP
United States
2 days using the app
February 4, 2023

found the support quick and friendly today, this assisant marnie made it easy. i really recommend this app

ParkWolos
United States
2 days using the app
April 14, 2023

Quin was great in answering all my questions and got me validated promptly! Thank you so much for your help.

Meathook Leatherworks
United States
1 day using the app
January 24, 2023

Was having a lot of issues integrating SMSBump and Klayvio, it took a few days which was fustrating but thanks to Princess (PL) the issue got resolved!

Really appreciate their great knowledge on getting this configured because if not I would of used another service.

4CP
United Kingdom
1 day using the app