Reviews (8,348)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effective, usage-based pricing, especially beneficial for small businesses and startups. It features advanced email marketing and SMS tools, precise segmentation, and effective tracking. The setup is straightforward, and it integrates seamlessly with other systems, including Yotpo's reviews, subscriptions, and loyalty programs. Merchants also appreciate the responsive customer support and a free tier that offers a generous email allowance.

June 15, 2022

Very good customer service, assisted me in everything I needed. very good abandoned cart features..

lushinteriors
United Kingdom
3 days using the app
September 11, 2023

Great support team @jeffrey is very patient and kind to answer and help with all the queries

Nassau National Cable
United States
3 days using the app
July 2, 2018

great app does everything I need it to do

Shadeyewear
United States
3 days using the app
March 16, 2019

No está mal, tiene buena estrategia para poder enviar mensajes en diferentes franjas de horarios, eso da muchas posibilidades.

FouHouse
Spain
2 days using the app
March 8, 2023

Setting up SMS marketing is more complicated than I thought. Some bugs and problems need to fix. I was stuck with technical rep Marnie for over an hour; she was accommodating and patient in solving the issues. I would give customer service five stars for sure, but the user's experience of SMSBump is four stars.

X JUMP
United States
2 days using the app
February 4, 2023

found the support quick and friendly today, this assisant marnie made it easy. i really recommend this app

ParkWolos
United States
2 days using the app
April 14, 2023

Quin was great in answering all my questions and got me validated promptly! Thank you so much for your help.

Meathook Leatherworks
United States
1 day using the app
January 24, 2023

Was having a lot of issues integrating SMSBump and Klayvio, it took a few days which was fustrating but thanks to Princess (PL) the issue got resolved!

Really appreciate their great knowledge on getting this configured because if not I would of used another service.

4CP
United Kingdom
1 day using the app
March 17, 2023

Customer services was very helpful when trying to verify our phones. Aleksander gave us all the instructions on what to do and it was fast. So far it seems like a good app we will have to see if it turns out to work good for our company. Will review again in a month or two.

Purple Owl Boutique
United States
1 day using the app
December 27, 2023

Quin was great she helped me fix why my sms marketing campaign kept failing.

Lash Gal Toronto
Canada
1 day using the app