Reviews (8,224)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

July 8, 2024

App is user friendly, and the customer service is great their agents are very patient and to the point, especially Marnie!

Uneazed
United States
27 days using the app
September 24, 2024

Marnie, was superb, very responsive and respectful. She was a great help and the problem was solved within minutes. THANK YOU very much Marnie

Saferaze
France
About 3 hours using the app
June 2, 2024

customer service is fantastic, John D was able to help me out so fast with any issues that needed resolving for my website to provide SMS messaging, thank you John!

Just A Touch Hair Co.
United States
Over 3 years using the app
June 25, 2024

Great customer service. Regie was super friendly and quick to solve my issue. Thank you!

ICase Creations
United States
5 months using the app
Edited June 23, 2024

PL really helped me! So very happy with the support they give. Really 'on' to it and very quick help via chat. Happy customer here!
Also my revenue is increasing a lot with this app.

DJYM.be
Belgium
5 months using the app
October 19, 2024

Melvin F is very helpful

Inhodor
Italy
19 days using the app
September 18, 2024

Marnie E was very easy to deal with she helped and guided me well during the verification process, customer service is nice and smooth

Sacred Persona
United States
40 minutes using the app
October 15, 2024

ROCKY WAS QUICK AND ATTENTIVE. MADE FINDING A SOLUTION SUPER HELPFUL AND EASY.

My Store
United States
About 2 hours using the app
July 11, 2024

Setting up Yotpo has been a breeze thanks to my helpful support rep, PL. I'm looking forward to getting a lot of use out of the app. There are tons of templates and workflows already built out for you at each stage of the customer journey, so it is going to save a lot of time and brain power. I still have to gain customers to see it in action, but so far, so good!

The Happy Hobby
United States
About 14 hours using the app
October 3, 2024

Thank to Jay he helped me to set up almost everything

Gymrhino
Canada
About 2 hours using the app