Reviews (8,348)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effective, usage-based pricing, especially beneficial for small businesses and startups. It features advanced email marketing and SMS tools, precise segmentation, and effective tracking. The setup is straightforward, and it integrates seamlessly with other systems, including Yotpo's reviews, subscriptions, and loyalty programs. Merchants also appreciate the responsive customer support and a free tier that offers a generous email allowance.

May 4, 2023

Customer support was quick. PL was very helpful. Looking forward to seeing how the SMS abandoned checkout flows work for conversion

venus
Canada
About 10 hours using the app
April 26, 2023

We just installed this app and the onboarding was great. However, once the onboarding was done, the interface is a bit overwhelming at first. After a few minutes of frustration, I jumped on the chat and was almost instantly helped by Josephine S who then connected me with Joann C who was an SMS support specialist. Within less than 5 minutes my queries were resolved.

This is truly a promising app. ...

Eyeland Lash
United States
About 6 hours using the app
Edited March 28, 2023

Joann C from SMSBump provided exceptional customer service, letting me know the issue was forwarded to another team for resolution.

Camila's Patisserie
United States
About 5 hours using the app
September 15, 2023

Still figuring out how to use all the flows and campaigns and have run into some issues with the interface. However, I will say Customer Support is AMAZING. Shoutout Marnie for helping me out with all the issues I have been facing!

Glowmane
Canada
About 4 hours using the app
May 15, 2023

He gave me a quick and efficient answer to my problem. The support service is really great !!!!!!!!!

Grin&Grow
France
About 3 hours using the app
October 13, 2020

I am getting use to it, learning to see if it's user friendly. I will see how it works for me at the moment I am researching.

Bee Bougie
United States
About 3 hours using the app
June 7, 2018

Seems promising so far! Excited to see the full potential!

Daily Schedule New York Ph
United States
About 2 hours using the app
January 2, 2022

I have used it for a bout an hour and it works very good so far! Like it! Can recommend it for you!

Svensk Sport Nutrition
Sweden
About 2 hours using the app
July 28, 2023

set up has been easy & so far the app seems simple to use. I love that this app has so many different features to help my shop grow

OaksBowCo
United States
About 2 hours using the app
January 3, 2024

Just installed the app & have few queries, all were answered thoroughly by Regie from chat support. Happy & satisfied.

The Huess
India
About 1 hour using the app