Reviews (8,272)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its usage-based pricing, ideal for small businesses and startups. It features a user-friendly interface, customizable email templates, effective SMS campaigns, and advanced customer segmentation, enhancing marketing efforts and boosting sales. Seamless Shopify integration and responsive live chat support, along with comprehensive learning resources, make it a valuable tool for streamlining marketing operations by consolidating multiple tools into one solution.

August 27, 2024

GREAT APP for automated marketing and updates for clients.

Marnie, made the verification process very easy! excited to use Yotpo for my clients.

The OCCanitizer
United States
16 days using the app
July 28, 2024

Fairly new to Yotpo and I was having minor issues figuring some things out and Marnie was fantastic at helping me get through the process. Very grateful for her making it all an easy process! Thank you for your help and giving me the knowledge I needed right on the spot!

Black Sheep Vs Goat (BSVG)
United States
10 months using the app
August 16, 2024

Rock sure help me out for me its just lot of learning but he did sure taugh me something is a new. Experience or not experience is still recommendation.

My Store
United States
About 2 months using the app
October 11, 2024

Joann C was super responsive and helpful, thanks a lot for the support!

My Store
Belgium
1 day using the app
October 14, 2024

Rock N's service was fantastic! Resolved my issue very quickly.

Woodemon
United States
About 16 hours using the app
August 13, 2024

I was struggling trying to set up things on my own. I was looking at many videos still confused but Yotpo support team has been a great help towards me. Especially "PL", She was very quick on responding and the communication was great. I definitely know I can come back and get the help I need.

Solid3eings
United States
26 days using the app
September 11, 2024

Marnie is a veery good communicator. He helped me with everything I needed

Promised Knowledge
Romania
2 months using the app
October 3, 2024

Amazing service

Allied brandz
United States
3 months using the app
August 22, 2024

I've been using the Yotpo SMS app and I'm really impressed with its effectiveness. It's easy to use and has greatly improved our customer communication. Special thanks to Jay for his outstanding customer service—quick, professional, and extremely helpful. Highly recommend Yotpo SMS!

Patounia
France
2 months using the app
August 16, 2024

Melvin from customer service helped, I am still trying to get the ropes of the app, however with my doubts, customer service has been there to help me, which I am grateful for.

Greetings,

Backyardia
Mexico
3 months using the app