Reviews (8,364)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective, usage-based pricing, making it ideal for small businesses. They highlight its user-friendly interface, easy setup, and seamless Shopify integration. The app features attractive email templates, effective tracking, and SMS capabilities that support images and links. Customer support, especially via live chat, is highly praised for its convenience and effectiveness. Merchants also value the comprehensive marketing tools that enhance customer engagement and sales.

April 17, 2024

I am new to Yotpo, and PL was a lot of help with assisting me through the verification process. I am hoping the app is as easy to use as the process was. Looking forward to increasing my conversion rates.

Graffiti Garb
United States
Over 2 years using the app
September 18, 2021

Direi che è proprio una ottima app da usare per restare in contatto con i proprio clienti. Mi trovo proprio bene. Se proprio voglio essere critico mi piacerebbe ci sia una integrazione con Facebook in modo da sincronizzare i contatti in modo più semplice.

Belves Shoes
Italy
Almost 3 years using the app
January 11, 2021

Angelica was amazing to chat with when I needed help. She checked on the issue for me and provided me with what I needed to correct in order to have my website up and running the way I want it. I couldn't be happier with the service I was provided.

MerBabe Boutique
United States
Almost 3 years using the app
June 9, 2019

I didn't tested the app but it looks good.. Gonna see later how it will be. But I really think there is a potentiel to help me grow my business

Xkape
Switzerland
Over 2 years using the app
April 21, 2021

4 Stars because i haven't begun to use this app yet, however the customer service was really good and my boy helped me step by step how to setup things properly! :)

SilkyPedicure
Sweden
Over 2 years using the app
January 30, 2024

App is pretty buggy/frustrating to use at times but has great features. Contacted support and Marnie was very helpful and proactive in solving my issues!

Vyvacious
United States
Over 2 years using the app
August 24, 2022

Iven helped me out at 4am and got my account going. I can't give it a 5 yet because I need to see the app in action. But the support team was 5star quality

SubstanceOverProfit
United States
Over 2 years using the app
November 16, 2023

John from the help desk helped me very quickly and solved my issue.

Hydrate Me Please!
United States
Over 2 years using the app
October 8, 2022

Ivan was amazing, stepped up and made validation and confirmation happen very quickly. That way, I was able to get my campaign up and running

Ethics The Brand
United States
Over 2 years using the app
September 27, 2023

PL has made my experience quickly and smooth as possible! couldn't asked for a better rep

The Elite Effect
United States
Over 2 years using the app