Reviews (8,261)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

June 2, 2024

customer service is fantastic, John D was able to help me out so fast with any issues that needed resolving for my website to provide SMS messaging, thank you John!

Just A Touch Hair Co.
United States
Over 3 years using the app
July 14, 2024

john d was extremely helpful and responded quickly and politely and helped me solve my issue.

N9bounds
United States
20 days using the app
July 19, 2024

Verification was super easy, thanks Melvin F!

Fauna
United States
5 months using the app
July 11, 2024

Setting up Yotpo has been a breeze thanks to my helpful support rep, PL. I'm looking forward to getting a lot of use out of the app. There are tons of templates and workflows already built out for you at each stage of the customer journey, so it is going to save a lot of time and brain power. I still have to gain customers to see it in action, but so far, so good!

The Happy Hobby
United States
About 14 hours using the app
September 13, 2024

Very good app, I am just at the beginning but had a good start with the SMS verification. I got good Help from John D!

Relacasa
Austria
About 1 hour using the app
Edited June 23, 2024

PL really helped me! So very happy with the support they give. Really 'on' to it and very quick help via chat. Happy customer here!
Also my revenue is increasing a lot with this app.

DJYM.be
Belgium
5 months using the app
July 10, 2024

Melvin was very helpful with getting my account verified quickly!

Galaxy Transfers
Canada
2 months using the app
September 1, 2024

Marnie was very helpful, straightforward, and friendly overall just amazing.

qre8tiveminds
France
About 3 hours using the app
July 4, 2024

Yotpo is all you need for email and SMS marketing. They have everything, plus their support is very quick and always helps when needed. "Reggie" in support is the best!

MyVitagen
United Kingdom
7 days using the app
July 22, 2024

Everything was explained to me quick and got everything verified and set up quick! Great support team joann c helped me out alot. answered all my questions and helped me with everything!

Everything LED
United States
1 day using the app