Yotpo Email Marketing & SMS

We have been wondering what is going on with this app for the last couple of months. We have spent hundreds only to have every single campaign fail. We have a list of a few thousand, 49 emails are delivered yet we are charged for the several thousand. Since Yotpo has taken this over it's not worked at all. Will be asking for a refund from Shopify. Best to not install. It's no longer working as it has for the last several years. Too bad...this WAS an affordable option. It's now just costing us marketing $$ with 0 return.

**UPDATE AFTER 3 years with service**
Decided to switch to a much better platform, Klaviyo. It’s much better and less expensive. SMSBump merged with Yotpo and is trying desperately to integrate email marketing.
It’s not good. Support team is a joke. Never really been useful. Generic responses. Don’t believe the “bonus funds” you get when replenishing your account. When you uninstall you won’t get any of them back. They expect you to completely deplete your account to $0.00 before uninstalling.
Even if you’ve depleted and replenished your account dozens of times, the “bonus funds” stay in your account and never get depleted first. Overall, this app is costly, doesn’t have advanced email features, and comes with a subpar customer support. Clearly signs of a company who has grown to a point where profits matter over customer experience.

I was helped by Quin and she was kind and helpful. But the test text message doesn't work so i don't understand

I had SMSBump for a while, then when it started sending bogus coupon links to my customers they could not fix the issue. It was jaw dropping. I stopped using them after that.

I had been on the chat for help on another matter for 20 minutes with Don. I had mentioned that they have a popup that promotes a free upgrade with less $/txt if you signup for an appt and go through stuff with them. Back in March, we did this and went to the appointment, only to be stood up. I even provided the screenshots and emails. I mentioned it, and they said they would look into it. Haven't heard back from them and they closed the case. No resolution.

Unprofessional.

The app is not working, tried to reach support in 3 different times, got excuses, upgraded to a bigger package for functionality, still don't work.

The App was used to be good, not anymore.
seems they don't care.

Worst customer service I have ever experienced. It looks like they hire people with no experience or knowledge about their product to talk to you.

I am not hating, I am just talking about my own experience. No help whatsoever, they don't even care. Why have support if you can't support it?

They claim that their app is working, but their partnered carrier is down so we cant send messages. This has been ongoing for the past 2 weeks and they refuse to reimburse payment for the messages that havent been sent/ the monthly charges for the app no one can use.

This tool wont allow you to do A\B testing. or it does but guess what? you cant know whos the winner.
and support is bad. since Yotpo bought it, its usless.

TL;DR: Their Premium is highly not recommended. Over-promised and under deliver.

This YOTPO is a complete disappointment and not recommended. The admin interface is a nightmare to navigate. Too many confusing reps and a dumpster fire of code in the web reviews widget make matters worse. The promised platform synergies are nonexistent. SMS Bump is a usability disaster, and even meetings with their team are a waste of time. Other platforms have proven to be far more beneficial, while YOTPO has only added frustration, complexity, and countless hours of troubleshooting. Avoid YOTPO at all costs.