Reviews (8,347)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its cost-effective, usage-based pricing, especially beneficial for small businesses and startups. It features advanced email marketing and SMS tools, precise segmentation, and effective tracking. The setup is straightforward, and it integrates seamlessly with other systems, including Yotpo's reviews, subscriptions, and loyalty programs. Merchants also appreciate the responsive customer support and a free tier that offers a generous email allowance.
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good app, but very slow customer service imo. it took over 40 minutes to validate my account but i guess i was a little slow too.
Hello there! Stoyan here from the SMSBump team!
Usually, the validation should take less than 40 minutes. I am truly sorry that you had to wait this long. Nevertheless, I am sure that it was worth it as you can do great things with our app. If you do need any help or guidance do not hesitate to contact our support team 🤗
OK so far... Just set up so haven't actually used them yet. Will update this review when I get a better view of the experience.
This app is really confusing but Joann helped me and did a great job!
Had really high hopes for this app. The interface is the best out there, as well as the integrations and capabilities. It's super impressive.
Sadly, they score a zero for execution. The text messages take anywhere from 10-30 minutes to reach the recipient, and the customer support is not great.
If they can fix these major issues, they'll have a customer for life and a 6 star review.
***UPDATE***: Founder reached out and tried his best to make things right. It was much appreciated. I tried the software again and there were still a couple bugs that I didn't have the patience to deal with, so I passed on it. Still think it's a powerful and impressive piece of software, just too many minor issues for me to deal with.
not good, difficult to use and sometimes I think has some bugs
I might just delete it. hope you modify your problem
Thank you for your review. Can you please reach out to us by going to https://m.me/smsbump or just shoot us an email at support@smsbump.com. Would love to help you out and see what type of issues you are experiencing.
Best,
SMSBump Customer Care Team
Certain things about the customization seemed quite limited to me, so I deleted it. However, customer service is a solid 10, quick service, quality. Thank you Melvin for helping me with deleting my account.
it charges test sms :( should put a notice so that we know it will use up our credit. still new to this.
La aplicación realmente es muy buena, pero el soporte ese inexistente, tengo problemas para recargar el saldo y el soporte no se hace presente.
lo bueno es que es muy economica
I just tried to download the app and it doesn't seem to be working. One i hit install is goes to a blank page. So nothing loads or allows me to set up an account.
This app have big problem with change the email I can’t solve it because it back mi again and again to main page .