Reviews (8,139)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this tool for its easy setup and integration with Shopify, enhancing marketing campaign management. The customer support, especially from team members like Marnie and Quin, is frequently praised for its excellence. Merchants note the effectiveness of the SMS and email marketing features, such as sending pictures and links, which significantly boost customer engagement and sales. The pricing model is considered cost-effective, with free emails up to a certain limit and usage-based charges. Additionally, its quick issue resolution and seamless integration with other related apps and Shopify features make it a favored choice for e-commerce marketing.
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PL's helped me so many times over the years, best support agent in the game.
loved SMSBUMP but since adding all the new features, its super buggy. I'd choose Klaviyo for email and this for SMS
I really appreciate the fast and efficient work. You answered all my questions. Many thanks to you
I'm just new to the SMSBump app, and I don't know it well for the moment. But i've had a 5/5 support with PL, and this makes me optimistic about the fact that the more i'll use this app, the more i'll enjoy it to a 5/5 overall review score
Honestly it's a little confusing and making updates is glitchy because apparently their system needs some cool off time after a recent update. Thank God for their (Yotpo) live chat customer support. Princess (PL) was so helpful and so was AJ T! And I mean helpful helpful. If the support service remains this good then I will continue to use the service. They do have lots of features and integrations
Regie was extremely helpful and was a good help with the verification process
Quin was very helpful with getting my account verified! Thank you Quin!
Verification process was simple Princess helped make quick and easy I highly recommend.
Chat support Regie C is amazing, she helped me quickly resolve things.
The downside is the app itself, after I set up the flow, it didn't go thru, no clear instructions were given to set up the account validation, had to go to support for help and wait for half an hour.
There's definitely been some kinks to work out and the email formatter is pretty slow/doesn't always work, but AJ T from customer service was very helpful. Joann C was also helpful.
I had minor issues navigating this app and Melvin stuck with me through the whole process but patience wasn't his only virtue he was polite and really helpful too