Reviews (8,248)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

September 15, 2024

fast response and willing to help with any questions I have. Princess did a great job solving the issue i had with my sms pop up! very good service!

Officialcertifiedbrand
United States
8 months using the app
August 1, 2024

I needed to get a snippet code for tracking abandoned browse. Joann was informative and patient in communicating various options and made some improvement suggestions. Overall a very efficient, fast and pleasant experience in obtaining the information I needed. Many thanks Joann!

Noobru
United Kingdom
Over 3 years using the app
August 28, 2024

Melvin really got right to the point when I needed assistance and helped me right away. Great customer service!

NUGRO Hair
United States
5 months using the app
October 15, 2024

Excellent chat support. Princess S was extremely patient in troubleshooting our issue until it was fully resolved.

Gie it Laldy | Scottish Gifts
United Kingdom
5 months using the app
September 30, 2024

I highly recommend this app. The customer service was awesome. I didn't have to wait at all. "Rock N" the rep who helped me through the process step for step. Easy setup process. Thanks again Rock! This review is from a current shopify owner

House of Cardwell
United States
9 days using the app
November 8, 2024

After testing about all the SMS apps on Shopify, i can say that this one really got it all. Great support comes with it too, thank you Marnie!

teststoresjo
Canada
9 days using the app
November 2, 2024

Fantastic App & Stellar Support!

Yotpo's Email & SMS Marketing app has been a game-changer for my Shopify store. The app is incredibly user-friendly, with powerful features that make it easy to engage customers and drive sales through email and SMS. I love the flexibility and customization options—it’s everything I need to keep my brand’s messaging consistent and impactful.

The real highlight, though, has been the outstanding support from Joann! She went above and beyond to help me get set up, answered all my questions with patience, and provided valuable insights to maximize the app's features. Joann made the whole process seamless and genuinely cared about my store's success. Thank you, Joann, and the Yotpo team for an amazing experience. Highly recommended!

Sohoohair-Norge
United States
3 days using the app
September 19, 2024

Melvin F was awesome! Super helpful. I really love using this app and also inviting my clients to use the app as well.

Lenny Rocks Web Designs
Australia
2 months using the app
September 1, 2024

John D provided a welcoming and amazing customer service experience. This app is very easy to use and the help is quick and thorough.

Tina’s Tumblers Shop
United States
Over 1 year using the app
August 11, 2024

One of the few apps that give you a ton of features for free. The customer service is quick and very good. Princess (PL) was very helpful with the problems I had!

SANDOVA
Norway
About 1 year using the app