Reviews (8,214)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

August 6, 2024

If the free plan of this app is this superb imagine the kind of good successes the paid plan would bring to a diligent business. Yotpo is worth it. They make sure you follow through to add respect for customers' privacy in your private policy and terms and conditions. Their agents like Joann was patient, elaborative, and kind throughout the validating of my business account. I appreciate using Yotpo to thank my customers and keep in touch with them.

YYorrZ
United States
7 months using the app
October 17, 2024

Great sms application. Easy to set up, inexpensive. Responsive customer service. Many thanks to Melvin for his help!

Invictora
France
6 months using the app
August 11, 2024

One of the few apps that give you a ton of features for free. The customer service is quick and very good. Princess (PL) was very helpful with the problems I had!

SANDOVA
Norway
About 1 year using the app
October 18, 2024

My verification process was very smooth, thanks to Marnie. I appreciate your professionalism.

iSparkle4us
United States
4 months using the app
August 18, 2024

The customer service is absolutely off the charts! I was assisted by PL. She was very friendly right from the get go, answered all my questions with speed and ease, and went the extra mile to make sure everything was done right. I would definitely recommend this app to any and everyone. 5 stars for me! :]

Gemini Styles
Kenya
About 2 months using the app
September 1, 2024

John D provided a welcoming and amazing customer service experience. This app is very easy to use and the help is quick and thorough.

Tina’s Tumblers Shop
United States
Over 1 year using the app
September 30, 2024

I highly recommend this app. The customer service was awesome. I didn't have to wait at all. "Rock N" the rep who helped me through the process step for step. Easy setup process. Thanks again Rock! This review is from a current shopify owner

House of Cardwell
United States
9 days using the app
October 15, 2024

Excellent chat support. Princess S was extremely patient in troubleshooting our issue until it was fully resolved.

Gie it Laldy | Scottish Gifts
United Kingdom
5 months using the app
November 2, 2024

Fantastic App & Stellar Support!

Yotpo's Email & SMS Marketing app has been a game-changer for my Shopify store. The app is incredibly user-friendly, with powerful features that make it easy to engage customers and drive sales through email and SMS. I love the flexibility and customization options—it’s everything I need to keep my brand’s messaging consistent and impactful.

The real highlight, though, has been the outstanding support from Joann! She went above and beyond to help me get set up, answered all my questions with patience, and provided valuable insights to maximize the app's features. Joann made the whole process seamless and genuinely cared about my store's success. Thank you, Joann, and the Yotpo team for an amazing experience. Highly recommended!

Sohoohair-Norge
United States
3 days using the app
November 8, 2024

After testing about all the SMS apps on Shopify, i can say that this one really got it all. Great support comes with it too, thank you Marnie!

teststoresjo
Canada
9 days using the app