Reviews (8,226)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.
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Princess S was a great help with my set-up. I have never had anyone wait until I completed steps. She was very patient and helpful. This is by far the best customer service I have ever had the pleasure of dealing with. Thank you Princess S
(marine e) the best customer support person ever. 10/10
Thank PL for operative help me)
Very good customer service. Fast, quality response. Thank you Marnie
Chatting with Marnie was great as she replied very quickly and was incredibly nice. Got my account verified fast! Can't wait to start using Yotpo's services with my business.
joann C was great, customer service was on point!
Recently installed the APP. Very easy to use. I ran into a little issue re policies and SMS but contacted and spoke to Melvin, had me sorted within a few minutes . Very happy with this app and customer service is amazing.
Very helpful, the best sms app out there.
The support are knowledgeable and efficient.
Shout out to Marnie that solve all my questions in less than 10 min !
Great use of AI to create easily segment and list !
Never seen an app doing that for now.
I know that you guys have included the email recently.
But your builder are very outdated and limited.
It would be better if you can update in terms of design and possibility for the emails !
For now I'll stay with Klaviyo but if you make a better design builder, I'll switch !
Joann C made my problem go away very fast and made the procedure really fast and easy. I love this app but most of all i love the agent super helpful and friendly
I was new to using SMS marketing on Shopify and I got very confused fast, and really quickly I got put into a chat with one of there agents named AJ, and they were so helpful and understanding, we went through many alternatives of my problem to find a solution and kept on trying and any question I had along the way, they were very helpful with and very easy to communicate with. Thank you AJ and Yotpo app.