Reviews (8,226)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

March 16, 2024

Great App and Great customer service. The service was stellar, I had an agent by the name of Regie that gave me the information that I needed to execute and update my terms and service to start sending out sms messages and he was very patient throughout the process. I am a forever customer and thank Regie for all of his help!

Pure Virgin Luxury Hair Co
United States
Over 3 years using the app
June 4, 2024

Rock help me step by step thanks Great support !

Otakumise
United Kingdom
5 months using the app
May 14, 2024

Marnie was very helpful! straight to the point, yet friendly. Thank you Yotpo

Vape.ae
United Arab Emirates
5 months using the app
April 28, 2024

Very responsive support. I had a problem sending SMS messages. I contacted support. PL quickly understood what was going on and told me what to do to validate my account.
In a few minutes the problem was resolved.
Thanks PL

Alluretoy
Hong Kong SAR
4 months using the app
July 28, 2024

John D was great

Calypso Boutique
United States
8 days using the app
May 3, 2024

Regie was super helpful, friendly and listed all the steps very clearly and easily for me. On top of that he was very, very patient with me while I did everything which I appreciate because I was taking a long time trying to figure everything out. Love this is app as well super customizable and user friendly.

Indelicacy
United States
About 1 month using the app
May 14, 2024

Melvin was a huge help in getting me setup with email and sms marketing.

Never Settle
United States
4 months using the app
June 13, 2024

Great support from Regie C. Resolved my issues quickly with good communication. I've just started using Yotpo, and so far it's looking great.

InarasCases
New Zealand
3 days using the app
July 20, 2024

Rock N was very helpful

Veronica Paz
Spain
3 days using the app
May 14, 2024

John D with customer support was immensely helpful in getting my TFN verified so i can utilize sms marketing.

Curiosity Apparel
United States
Over 1 year using the app