Reviews (8,348)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effective, usage-based pricing, especially beneficial for small businesses and startups. It features advanced email marketing and SMS tools, precise segmentation, and effective tracking. The setup is straightforward, and it integrates seamlessly with other systems, including Yotpo's reviews, subscriptions, and loyalty programs. Merchants also appreciate the responsive customer support and a free tier that offers a generous email allowance.

Edited March 10, 2023

I was helped by Quin and she was kind and helpful. But the test text message doesn't work so i don't understand

Natania Creates
Canada
Almost 2 years using the app
April 26, 2023

I had SMSBump for a while, then when it started sending bogus coupon links to my customers they could not fix the issue. It was jaw dropping. I stopped using them after that.

RevGenetics
United States
Almost 2 years using the app
Yotpo - Email & SMS replied May 2, 2023

Thank you for taking the time to leave a review — we apologize for the inconvenience. Our team has tried contacting you, but we have not heard back. Please reach out to us at ...

September 3, 2023

I had been on the chat for help on another matter for 20 minutes with Don. I had mentioned that they have a popup that promotes a free upgrade with less $/txt if you signup for an appt and go through stuff with them. Back in March, we did this and went to the appointment, only to be stood up. I even provided the screenshots and emails. I mentioned it, and they said they would look into it. Haven' ...

My Healthy Penguin
United States
Almost 2 years using the app
Yotpo - Email & SMS replied September 19, 2023

We sincerely apologize for the inconveniences. Our team has contacted you a few times to offer assistance, but we haven't heard back from you. We encourage you to reach out ...

July 19, 2020

The app is not working, tried to reach support in 3 different times, got excuses, upgraded to a bigger package for functionality, still don't work.

The App was used to be good, not anymore.
seems they don't care.

HearMode | Invisible & Discreet
United States
Over 1 year using the app
Yotpo - Email & SMS replied July 27, 2020

Hello there! Stoyan here from the SMSBump team.

This review is a bit confusing to me, as I checked the history and it seems that we've responded in a timely manner to all ...

November 15, 2022

They claim that their app is working, but their partnered carrier is down so we cant send messages. This has been ongoing for the past 2 weeks and they refuse to reimburse payment for the messages that havent been sent/ the monthly charges for the app no one can use.

SkyeLight
United States
Over 1 year using the app
August 18, 2021

This tool wont allow you to do A\B testing. or it does but guess what? you cant know whos the winner.
and support is bad. since Yotpo bought it, its usless.

99Jersey
United States
Over 1 year using the app
Yotpo - Email & SMS replied August 20, 2021

Hello,

I can see that my team has tried getting in touch with you regarding your concern.

I believe that there may have been a misunderstanding. We do support A/B testing ...

November 17, 2023

TL;DR: Their Premium is highly not recommended. Over-promised and under deliver.

This YOTPO is a complete disappointment and not recommended. The admin interface is a nightmare to navigate. Too many confusing reps and a dumpster fire of code in the web reviews widget make matters worse. The promised platform synergies are nonexistent. SMS Bump is a usability disaster, and even meetings with their ...

Patty's Cakes and Desserts
United States
Over 1 year using the app
Yotpo - Email & SMS replied November 23, 2023

Thank you for sharing your thoughts with us - we value your feedback.

July 19, 2020

Terrible app, it also kept charging me when I tried to turn it off! I have reached out to customer service multiple times without response!

Knife Depot
United States
Over 1 year using the app
Yotpo - Email & SMS replied July 27, 2020

Hello there! Stoyan here from the SMSBump team. I am sorry to hear you didn't have a more positive experience.

We checked your case, and it seems that you were automatically ...

September 21, 2023

If you are going to use their app for email then i would suggest look for another app. These guys can't even do the simple tasks of verifying the domain. I have been going back and forth with them for past 3 weeks to verify the domain but they keep emailing me like a robot. I asked them to set up a meeting to go over this issue but no luck. Stay away from this app if you want email marketing.

Cricket Best Buy
United States
Over 1 year using the app
December 23, 2022

EXPENSIVE. Use Klaviyo instead. 3x the cost, limited liquid functionality, and non-compliant with SMS sending rules to the same degree as Klaviyo. Bad support.

Oz Backcountry
Australia
Over 1 year using the app