Yotpo Email Marketing & SMS

Terrible app, it also kept charging me when I tried to turn it off! I have reached out to customer service multiple times without response!

If you are going to use their app for email then i would suggest look for another app. These guys can't even do the simple tasks of verifying the domain. I have been going back and forth with them for past 3 weeks to verify the domain but they keep emailing me like a robot. I asked them to set up a meeting to go over this issue but no luck. Stay away from this app if you want email marketing.

EXPENSIVE. Use Klaviyo instead. 3x the cost, limited liquid functionality, and non-compliant with SMS sending rules to the same degree as Klaviyo. Bad support.

This app is the worst. I'm writing this so drained after another glitch in the app has caused a text to go out at the completely wrong time which will probably result in so many unsubscribes and customer issues. I've given this app so many changes and I'm just done. Definitely switching to a different SMS provider this week. If you have the chance to do that from the beginning, do it and avoid the headache from SMS Bump. UPDATE: I just want to make sure that people know that in addition to the app being useless, the creators are dishonest. The response to this review says that they can already see someone has reached out to me since leaving this review regarding my issues??? NO ONE from this app has sent me a single message since I left this review. They must just automatically say that in all review responses to save face in front of other Shopify users. No integrity at all.

I used the app not as marketing tool to contact customers, but to notify staff/admin via SMS of new orders. No intent at all to contact customers. To activate the app, they need to manually verify your site to see if the GDPR notes have been added on your site. That’s quite good- if you were going to contact customers in the first place.

I couldn’t activate it because support (Angelica) said the app is mainly used to contact customers, and therefore I needed to make changes to my site for GDPR compliance (eg, opt-in, privacy, etc). I tried to explain that I do not plan to use it at all to contact customers. Further, I specifically do not want to add those language on my site because I don’t want to mislead my customers into thinking that I would actually contact them for marketing purposes.

The support person kept going in circles about the app being mainly used for marketing, and I kept trying to explain that I would only use the notification for admin alert to process orders. They do have that functionality to alert the admin only, so why are they asking me to also use it to contact the customers when I don’t want to use it in that way?? It was so weird how they basically force you how to use the app, and that you cant use the app for internal SMS notifications only. Even if they have that functionality.

Until now I’m still baffled.

My campaign wouldn't send. This was after I had to deposit money to send them. My account balance showed I was charged, couldn't find analytics or metrics on the campaign anywhere. Finally reached out to support and was told it didn't send.

Now I have to wait and hope my deposit is refunded.

My app wasn’t working for the first 6 months, it wasn’t sending out the confirmation emails even after I setup my account and got my number approved.

Fast forward after those 6 months, I launch my campaign and none of my automations were working, the discount code wasn’t applying and they could never get it fixed, not even a two step flow.

My email is filled with code not working errors and I had to go to Shopify’s free email system instead that actually apply a code at checkout.

Use activecampaign or something, this place not good.

I am not someone who leaves reviews very often, especially negative however this companies "support" is the worst I have come across from a software business.

I have it setup so customers receive a discount code upon signing up with an email, the customer has never received any email / discount. On the 3rd attempt of contacting support I was told to follow some steps, I did them.
On the 4th time I was told it was not working because ' servers are busy, the email will arrive to your customer later'.
On the 5th time I am told my email has to be verified in the system - why did the previous 4 support agents not tell me this?
To date I have had an "escalated" support ticket open for about 12 days.
After 7 days of the support ticket being open and me already verifying my email a few days prior, I am once again asked to verify the email.
5 days since the last reply, still no response and the software still isn't working.

Unreliable product for big brands. If you're a scaled business with +100k users, it's not the right platform for you. they even don't have dedicated sending IP!

we've faced so many bugs and issues so far.
We've been trying to run an SMS campaign for a month and support can't solve our issue.
Also, we're facing a massive discrepancy in our analytics, which is really important when working with a marketing platform.
an important caveat is, by default attribution setting can be very misleading! so make sure set it in the way that it makes sense to you.

these are few out of many issues that we've had with them!

Customer service is absolutely unresponsive. They put a banner ad up that prevents the ability to log in and, after at least 5 times attempting to contact them over a 2 week span, they never once responded. I have been using SMSBUMP for 5 years so the app is ok when it works. But, if the app breaks, good luck getting hold of someone to help you out.