Reviews (8,347)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its cost-effective, usage-based pricing, especially beneficial for small businesses and startups. It features advanced email marketing and SMS tools, precise segmentation, and effective tracking. The setup is straightforward, and it integrates seamlessly with other systems, including Yotpo's reviews, subscriptions, and loyalty programs. Merchants also appreciate the responsive customer support and a free tier that offers a generous email allowance.
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its great just can be a bit confusing here and there. I needed to ask questions but the 24/7 chat service was great. Gen helped me quickly and efficiently to get my issue sorted :)
belle expérience d'assistance avec Keano et je vous recommande l'application facile et agréablesa utiliser
This is a good app which I can recommend.
Im located in Australia and we had a few issues with it initially as it is mainly setup for USA market (like everything)
Mike listened to the feedback and got onto it quickly to fix it. There was no 'add it to our suggestions list' that Ive encountered with other app owners.
One of the features I do like is I can automatically send a text message to our sales staff 2 hours after a customer has abandoned a cart for him to give them a call and try and get the sale to completion.
So what else can you use this app for?
You can segment part of your database, eg, all customers who purchased in January, and then send them a text offer with discount code to get them to purchase again.
You could do a short notice flash sale to your whole list to get some cash in fast.
You can setup automated text messages to customers who have abandoned carts at intervals of your choosing, like 1hr after abandoned cart, 10hrs and 24 hours later so that your offer can be more appealing as you go to try and close that sale.
The great thing about text marketing is that everyone reads their text messages so it really does cut through the clutter.. something that email cant achieve with relatively low open rates.
But you do have to use it wisely as people treat their text messages as precious. We had a customer complain because we sent them a text on a Sunday! Unthinkable!
Seriously though, I would send text messages out very sparingly for marketing purposes.
There is an easy unsubscribe option for customers too.
This app is a tool to help you do marketing better. It doesn't cost too much and you can see immediate results both good and not so good, so you can adjust and keep trying.
There is a number of 'templates' already set up to guide you in effective text marketing so you can learn how to use it pretty quickly.
Well done Mike and team. :-)
good service from john d
It seems a great app to launch campaign, many features and options are available !
gonna try it. looks promising and ive heard a lot of good things about it. i will update my review if anything significant happens
joan c
This app is extremely useful and rewarding - the instruction coupled with easy interface means you can learn how to send customers SMS messages within minutes. A must-have app for your store.
I connected with Princess S (PL) in Live Chat and she was quick and polite in her communication with me and my problem was solved!
Pretty good app. Could use a bit more functionality in the automation department. Really outstanding customer service. I think they work 24 hours / day. They're very responsive to feature requests.