Reviews (8,353)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effective, usage-based pricing, especially beneficial for small businesses and startups. It features advanced email marketing and SMS tools, precise segmentation, and effective tracking. The setup is straightforward, and it integrates seamlessly with other systems, including Yotpo's reviews, subscriptions, and loyalty programs. Merchants also appreciate the responsive customer support and a free tier that offers a generous email allowance.

December 23, 2022

EXPENSIVE. Use Klaviyo instead. 3x the cost, limited liquid functionality, and non-compliant with SMS sending rules to the same degree as Klaviyo. Bad support.

Oz Backcountry
Australia
Over 1 year using the app
Edited August 23, 2022

This app is the worst. I'm writing this so drained after another glitch in the app has caused a text to go out at the completely wrong time which will probably result in so many unsubscribes and customer issues. I've given this app so many changes and I'm just done. Definitely switching to a different SMS provider this week. If you have the chance to do that from the beginning, do it and avoid ...

The Bougie Brand
United States
Over 1 year using the app
Yotpo - Email & SMS replied August 22, 2022

Hello,

Thank you for reaching out.

I sincerely apologize for any trouble you are experiencing.

We are more than happy to assist you!

I can see that one of our team members ...

June 28, 2020

I used the app not as marketing tool to contact customers, but to notify staff/admin via SMS of new orders. No intent at all to contact customers. To activate the app, they need to manually verify your site to see if the GDPR notes have been added on your site. That’s quite good- if you were going to contact customers in the first place.

I couldn’t activate it because support (Angelica) said the ...

Coffee Culture
Philippines
Over 1 year using the app
Yotpo - Email & SMS replied July 2, 2020

Hello there!

Thank you for the review. I believe that our team has already reached out to you and hopefully, all questions that you have will be addressed.

March 15, 2023

My campaign wouldn't send. This was after I had to deposit money to send them. My account balance showed I was charged, couldn't find analytics or metrics on the campaign anywhere. Finally reached out to support and was told it didn't send.

Now I have to wait and hope my deposit is refunded.

Grip Spritz
United States
Over 1 year using the app
Yotpo - Email & SMS replied March 22, 2023

We're so sorry to learn that you're experiencing difficulties with your SMSBump campaigns. After reviewing your account, we've issued a refund to your account balance. We've ...

August 7, 2023

I am not someone who leaves reviews very often, especially negative however this companies "support" is the worst I have come across from a software business.

I have it setup so customers receive a discount code upon signing up with an email, the customer has never received any email / discount. On the 3rd attempt of contacting support I was told to follow some steps, I did them.
On the 4th time ...

MXBITS
United Kingdom
About 1 year using the app
August 26, 2022

Customer service is absolutely unresponsive. They put a banner ad up that prevents the ability to log in and, after at least 5 times attempting to contact them over a 2 week span, they never once responded. I have been using SMSBUMP for 5 years so the app is ok when it works. But, if the app breaks, good luck getting hold of someone to help you out.

SmokinScooters
United States
About 1 year using the app
Yotpo - Email & SMS replied August 26, 2022

Hello,

Thank you for reaching out.

I sincerely apologize for the experience you received.

A member of our team has reached out to further assist with the issue you ...

October 19, 2020

These guys are scamming people. Their old plan is no longer there in the current list and has almost same features as the new 19$ plan but they keep on charging 35$ for it. The important thing to keep a note of: When you try to load credit into the app for the first time, they would try trick you to upgrade to pay 34.99$ for a plan (when it doesn't even exist). I was trying loading 20$ and ...

HipHawker
Canada
About 1 year using the app
February 29, 2024

THEY RUINED OUR BUSINESS, BEWARE, STAY AWAY!!!!

This app is BROKEN 100%.

1. They sent abandoned cart emails with discounts to customers who DIDN'T ABANDON A CART, THESE CUSTOMERS JUST PURCHASED AND ITEM AND THIS APP SENT A DISCOUNT TO THEM AFTER THEY PURCHASED THE ITEM! HOW AWFUL IS THAT GOING TO MAKE OUR CUSTOMER FEEL?

2. They didn't send abandoned cart emails to customers who actually abandoned ...

Enviable Beauty
United States
10 months using the app
Yotpo - Email & SMS replied March 6, 2024

Thank you for reaching out and sharing your experience. We would like to clarify that the abandoned checkout flow does not require an email if an end-customer is signed in. ...

September 30, 2020

This app fraudulently charged my account. I have not used it at all and I've been charged 4 $10 charges all on the same day even though I clearly have no activity shown. I will remove this once they have reversed the charges. Very unhappy.

Addison Grace Co
United States
10 months using the app
July 31, 2020

I am going to be so furious if the message I just spent 2 hours on after I figured how to do it, has just vanished! I pressed test to have it sent and it is gone. I think it is just playing with me.. we save drafts for everything... I'm not even a tekki and I know that, and I know this was not created without a save for newbies to just loose everything. With a deadline in the morning. It is late ...

Travel-Velvet.com
United States
10 months using the app
Yotpo - Email & SMS replied August 1, 2020

Hello there! Stoyan here from the SMSBump team.

Thank you for reaching out to us. We've checked your case and unfortunately, you've come up to something that happens in ...