Reviews (8,215)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

September 6, 2024

Steps were easy to follow. Quin was amazing to work with!

Divine Escentials
United States
About 3 years using the app
July 28, 2024

Fairly new to Yotpo and I was having minor issues figuring some things out and Marnie was fantastic at helping me get through the process. Very grateful for her making it all an easy process! Thank you for your help and giving me the knowledge I needed right on the spot!

Black Sheep Vs Goat (BSVG)
United States
10 months using the app
September 24, 2024

Princess S was super helpful, thank you!

nursedacy
United States
Almost 3 years using the app
September 10, 2024

Good experience. Melvin was very helpful in the verification process.

BALVIVE
United States
Over 1 year using the app
July 11, 2024

I have only had this app a week but I am loving it so far! It takes some time to get everything set up right but easy to do. I ran into a problem verifying the sender email and I could not figure out why it wasn't sending me the email so I could verify it. I contacted customer support through chat and Marnie helped me right away! Took less than 3 minutes to get my problem fixed! That was great! I highly recommend this app!

AddiBray
United States
9 months using the app
September 4, 2024

Quin was amazing! She helped me through the whole setup process and was glad to despite me being a boomer
Thanks a lot Quin Love YOTPO

Masterstroke
Norway
About 1 month using the app
October 22, 2024

This app is great.
I had problems about the App and asked customer support and they answered them very quickly. Recommend.

Alpicool
United States
3 months using the app
August 13, 2024

I was struggling trying to set up things on my own. I was looking at many videos still confused but Yotpo support team has been a great help towards me. Especially "PL", She was very quick on responding and the communication was great. I definitely know I can come back and get the help I need.

Solid3eings
United States
26 days using the app
October 27, 2024

I appreciate the John D helped me a lot, thank you

ONELOVE
France
4 months using the app
August 16, 2024

Rock sure help me out for me its just lot of learning but he did sure taugh me something is a new. Experience or not experience is still recommendation.

My Store
United States
About 2 months using the app