Reviews (8,307)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly setup and effective marketing tools, including SMS and email capabilities with image and link embedding. They value the flexible pricing, especially the free monthly emails and usage-based charges, and the easy integration with Shopify and other platforms like MailChimp. Customizable features also allow for tailored marketing efforts, leading to increased customer engagement and sales.

September 25, 2023

Djan was very helpful with setting up SMSBump. I had many questions and got all answered! Even he did a test through my checkout to see if sms bump is working.

kousely
Estonia
About 19 hours using the app
January 5, 2023

Some teething problems with setup, but assisted by Joann C from support - prompt and friendly support.

FleurFotoKnits
United States
About 19 hours using the app
Yotpo - Email & SMS replied January 20, 2023

Thanks for your feedback, we really appreciate it.

June 6, 2023

5/5 Im new to this and the support group helped me step by step to establish this plugin into my site.

Nxluve.com
United States
About 19 hours using the app
December 20, 2022

Jeffrey was really awesome. We enjoyed working with him. There was a support person at first name Theodor or something similar to that - he wasn't very nice or helpful to us. We almost uninstalled the app because he was rude! Jeffrey stepped in to help us and explained how we could succeed with the app and we are grateful for his help.

Teraschi
United States
About 18 hours using the app
Yotpo - Email & SMS replied January 20, 2023

Thank you for writing a review — we value your feedback.

July 14, 2023

So far I have pleasant experience with your company. Your support did an outstanding assistance for me. I am looking forward to experience the full scope of your app to generate more revenue for our company.

BIONIKA Webshop
Hungary
About 18 hours using the app
August 15, 2018

amazing app more future to go for ur business

O Chocolate
Jordan
About 18 hours using the app
February 9, 2023

Just getting started with this app, and I'm already very impressed. The implementation process was easy to follow, and the chat feature was amazing. I was connected with Lord, and my questions and concerns were answered immediately and thoroughly. I appreciated the personal interest in taking care of my problem. Excited to see what this app can do for our business.

BONE-DRI™
United States
About 17 hours using the app
Yotpo - Email & SMS replied February 10, 2023

Thank you for writing a review — we value your feedback.

April 17, 2018

very good application, recommend for everybody

Belicoff0916
France
About 16 hours using the app
July 6, 2023

Regie C on the support team was very helpful. He was extremely patient, when it was time to validate my account. Thanks again for all you help!

Lux Decor Candle LLC
United States
About 16 hours using the app
December 18, 2022

Marnie was very helpful with getting me setup. I'm looking forward to seeing that amazing ROI from using this program that I've heard so much about.

88smoke
United States
About 16 hours using the app
Yotpo - Email & SMS replied January 20, 2023

Thank you for sharing your thoughts with us!