Reviews (8,307)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly setup and effective marketing tools, including SMS and email capabilities with image and link embedding. They value the flexible pricing, especially the free monthly emails and usage-based charges, and the easy integration with Shopify and other platforms like MailChimp. Customizable features also allow for tailored marketing efforts, leading to increased customer engagement and sales.

July 24, 2023

Customer service is beyond supportive and patience. John was extremely helpful and provided guidance that we needed. We were a bit intimidated with the app at first but John provided a step by step process for us to follow in order to accomplish our goals. We are grateful at this point and excited to use the app.

Thank you again
Bella

Collective Resiliency
United States
About 2 hours using the app
December 11, 2023

John was very helpful when it came to assisting with the validating of our account process. Our account was validated in about 5-10 mins and we were ready to begin using the app immediately afterwards.

Humen Brand Shop
United States
About 2 hours using the app
December 19, 2023

very helpul and polite.

1SHOT
United Kingdom
About 2 hours using the app
November 14, 2023

DALE WAS AMAZING!!! SUPER HELPFUL THANK YOU DALE

moomies
United Kingdom
About 2 hours using the app
September 2, 2023

AJ was great! He answered all my questions and helped me start the verification process.

Revenge Karma
United States
About 2 hours using the app
September 30, 2022

I was new to this app and Fhoel helped me with a lot of things setting up SMS. Great customer service

Work Piece
United States
About 2 hours using the app
April 3, 2021

The moment I opened the chat for help, customer service was right there to assist me and provided me with the information. I needed to upgrade and validate my page. So thank you sms/ Princess S for your great customer service.

Keith & Kennedy
United States
About 2 hours using the app
December 27, 2022

PL Help me so much when my store was blocked! I really appreciate his help. I was kind of getting frustrated but the problem is solve thank you pl!!!!

bendeluxco@gmail.com
United States
About 2 hours using the app
Yotpo - Email & SMS replied January 20, 2023

We appreciate your feedback, thank you!

October 2, 2022

once again, AWESOME customer support! thanks you so much for making things so clear in such a quick and efficient manner.

Bee Coco Candle
United States
About 2 hours using the app
April 20, 2024

Let me start of by saying that AJ has assisted me in setting up my new Yotpo Email Marketing & SMS right when I started my account! I just opened a new business and created a shop on Shopify.

Snap Seasons
United States
34 minutes using the app