Reviews (8,353)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its cost-effective, usage-based pricing, especially beneficial for small businesses and startups. It features advanced email marketing and SMS tools, precise segmentation, and effective tracking. The setup is straightforward, and it integrates seamlessly with other systems, including Yotpo's reviews, subscriptions, and loyalty programs. Merchants also appreciate the responsive customer support and a free tier that offers a generous email allowance.
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Horrible, messages don't send. Customer support literally ignores you when you have a problem. There are better SMS apps there, like PostScript, for example. Imagine having an issue and no one cares to help you solve it, while you're paying them.
I have been locked out of my accounts of MONTHS and it is still not resolved. I have escalated this to Shopify support after not hearing back from SMSBump for weeks. Now that Shopify Support is involved, they have replied to my messages. Yet, I am still locked out of my account. They reply so they aren't in danger of being kicked off of the platform due to Shopify's TOS but they don't fix the ...
This is my 1st ever bad review and it's because I'm well and truly disappointed with the customer support which is the worst I've ever experienced considering I use much smaller apps who take their customer support actually seriously.
I've asked customer service my questions over 5 times each time I have politely elaborated and clarified my enquiry making it as clear as possible for the ...
For a customer service based app, where is the customer service?
Couple issues that have been recurring for me. (In my niche there tends to be a lot of abandoned carts, and they get recovered.)
Problems:
1. I have had multiple instances where my customers have purchased and then they receive the first abandoned cart text. It also shows there has been a purchase amount. Put yourself in the ...
Hello there! Stoyan here from the SMSBump team. Thank you so much for taking the time to leave a review. We're sorry to hear you didn't have a more positive experience.
I ...
It's not working.
we used the app for 6 months when suddenly we could not add funds in our account,customer service provide us some info which requires a bachelor to do it and they never respond back to us..
Of course they charged our account for a whole month without a refund
Hello and thank you for your comment. Stoyan here from the SMSBump team.
From what I saw, it seems that you were charged for the subscription plan you were on at that given ...
App doesn't work properly, many flows have bugs. Interface is buggy as well, often getting white screens. Support team often gets my website wrong and tries to help me without even verifying if it's the correct store. Support doesn't offer real solutions.
Poor experience unfortunately, going to find another email marketing provider.
Absolute worst customer service! We added the app to our store but have some basic general questions. We have scheduled several meetings, all of which get changed to different times. Every customer service representative so far has only wanted to sell us something. They can not answer any questions at all. They keep creating a "support ticket" for another meeting and then that person can't answer ...
We're so sorry to hear about your experience, and we'd love the chance to make things right. We've tried contacting you several times, but we have not heard back. Please ...
SMSBUMP a vraiment changé ! SAV inefficace 10 jours d'attente et problème toujours pas résolu ! les séquences du FLUX ne fonctionnent pas ! donc SMSBUMP TOTAL INUTILE !!
There are lots of minor Bugs in the SMSBump, That will loss your huge amount of money if you are not aware of it. I found while working with my SMS and Email Campaigns. There is product fetching issue, Image Preview issue, Conflict with the same categories products images issue, etc. Very Poor Support Team Service, they don't give estimate time to solve your issue. and Technical Team look like ...