Reviews (8,190)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

July 25, 2023

Princess L was amazing

GREED LYFE!
United States
About 1 hour using the app
June 3, 2023

Keano was amazing!! I am new to developing this online store, and he was so patient, and made it so easy. So glad I had his expert help! So kind too

KL Design
Canada
About 1 hour using the app
August 1, 2023

Don was great! very responsive and quick. He helped me resolve my issue and I am very satisfied with his service. Five Star!

Vince Pharaoh
United States
About 1 hour using the app
November 23, 2022

I used the app to create a keyword for customers to opt in to SmS subscriptions. Joann helped me navigate the app!

Adrahs Essentials
United States
About 1 hour using the app
July 28, 2023

I really enjoy the interaction with P.L. in setting up and activating my account. She was professional and knowledgeable. Her response wait time was minimal. Thank you PL.!

Lit Waves
United States
44 minutes using the app
June 27, 2018

So far so good. If it proves itself over the next 30 days, i'll update to 5 stars.

Getmyid
United States
About 19 hours using the app
July 19, 2023

Don B was awesome! I'm absolutely thrilled with SMSBump! It has made a huge impact on my business by significantly increasing my conversion rate. The best part is how easy it is to use and customize. I can create eye-catching SMS campaigns that really resonate with my customers in no time.

The analytics tools provided by SMSBump are a game-changer. I can easily track the performance of my campaigns and make data-driven decisions to optimize my marketing strategies. It's been incredibly helpful in growing my business.

What's even better is that SMSBump offers a free plan that's already packed with awesome features. I was able to test it out and see the results without spending a dime. It's a fantastic way to get started and see the value it brings.

And let's talk about the support team. They're amazing! Whenever I've had any questions or issues, they've been super helpful and quick to respond. Their dedication to customer satisfaction is top-notch.

Honestly, I can't recommend SMSBump enough. If you're running a Shopify store and want to send SMS to your customers, this app is a must-have. It's user-friendly, the analytics are on point, and the support team is fantastic. Give it a try and see your business grow!

LightMate
Australia
44 minutes using the app
May 18, 2023

Personally, this was very easy for me to work with and I love how the SMS looks compared to other platforms outside of Shopify. There are some that turns photos into a link but this app sends the actual photo.

I had questions regarding the detailed breakdown charges but Princess (PL) was very helpful and explained it to me.

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The only thing I wish is if they allowed you to purchase credits at least every $100 or doing a one time payment for the amount I need. My charges were $248 but it's only allowing me to pay $200 OR $500... which is a huge difference honestly.

The Wig Fairy
United States
About 19 hours using the app
May 14, 2023

It is really easy to use this app, it only took like 5 minutes to setup. There was a bit of a hiccup with verification but Marnie helped me swiftly and the issue was dealt with in only 4 minutes.

Asherai
United Kingdom
43 minutes using the app
Edited December 28, 2022

My experience with the customer service was fantastic specially with PL they did a great job and helped me with a problem i had !!

FKS
United States
43 minutes using the app
Yotpo - Email & SMS replied January 20, 2023

We appreciate your feedback, thank you!