Reviews (8,190)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.
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My experience with the customer service was fantastic specially with PL they did a great job and helped me with a problem i had !!
We appreciate your feedback, thank you!
It was awesome and easy to use, I really appreciated the help and instantly got the text message working.
The app is user friendly and the customer support is above board! Lord was great to work with. Lord was very friendly and knowledgable.
Thank you for sharing your thoughts with us!
PL was delightful & quick in helping me get my shopify site validated! Looking forward to using this app fully!
REALLY upset that I upgraded to their growth plan and imported with Klaviyo and took ALLLLLL my time today to set this up, and no one is helping me figure out my issues. Horrible experience so far and I would love some QUALIFIED help. Try another SMS app is my recco so far. Will update if I see any changes. Not a great app or service.
Hello,
Thank you for reaching out.
I am sorry to hear about this experience you had. I can see that one of my team members has reached out to further assist with the trouble you are reporting. We are happy to help!
We look forward to hearing back from you.
Kind regards,
SMSBump
Customer Care
Don was a lamb and helped me solve my requests in a timely manner. app works well and is easy to navigate.
So far so good! Quin was highly responsive to my needs and helped me get started. I can't wait to see how successful we can be with this app!
Instant account creation and immediate chat support available makes this a slam dunk of an app. Thanks so much!
Great customer service and very quick to action support requests! The app was easy to set up and the knowledgebase is very clear on best practice set up.
For SMSBump.... We are not all techy people like this app assumes.
The app set up is hard for beginners. Otherwise its seems ok