Reviews (8,188)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

October 13, 2020

I am getting use to it, learning to see if it's user friendly. I will see how it works for me at the moment I am researching.

Bee Bougie
United States
About 3 hours using the app
Edited February 5, 2021

I am using this app to automate my work and attract more customers to my site. By sending friendly notices to my potential customers I can motivate them to buy a nice mug for their morning coffee. This app is awesome and has great potential. It's a win-win! Bellasmugs.us

My Bellas Mugs
United States
About 3 hours using the app
Edited September 1, 2020

A great way to reach our existing customers with real results. The opening rate was better than anything else we have tried. I recommend this to any business looking target their marketing

Surf FX
Australia
6 minutes using the app
June 7, 2018

Seems promising so far! Excited to see the full potential!

Daily Schedule New York Ph
United States
About 2 hours using the app
October 19, 2020

their support said i do not need to import customer list even after my store is fully validated and reviewed

Sale Gardens
Malaysia
About 2 hours using the app
Yotpo - Email & SMS replied October 23, 2020

Hello! Stoyan here.

I've checked your case and unfortunately, as my colleagues already told you, there are strict laws for sending SMS messages. Unfortunately, your list was not compliant with those laws. We are doing this mainly to protect you because the fines are quite big. I know that we've already explained this to you privately but here is a summary: If you message your clients without them opting in properly, you can get a lawsuit for $500 to $1500 per text message.

I know that you've already uninstalled our app, but if you decide to give it another shot, do not hesitate to contact us. We can help you set it up properly, show you the best practices, and be there for you if you have any questions (we have 24/7 support).

All the best,
Stoyan.

January 2, 2022

I have used it for a bout an hour and it works very good so far! Like it! Can recommend it for you!

Svensk Sport Nutrition
Sweden
About 2 hours using the app
July 28, 2023

set up has been easy & so far the app seems simple to use. I love that this app has so many different features to help my shop grow

OaksBowCo
United States
About 2 hours using the app
August 15, 2018

Great price with some awesome automations.

Open Market Shopping
United States
3 minutes using the app
October 4, 2023

John D was extremely helpful!! I didnt know the exact technical terms for what I was needing help with but he knew exactly what I was talking about and walked me through it. Thank you soooo much John!

Beauty By Grind Addict
United States
About 1 hour using the app
November 2, 2020

Does not import Shopify contacts, it's pointless to download. The support suggests adding other sign up forms, so what's the point of having the app?

Zacchissimi
Italy
About 1 hour using the app
Yotpo - Email & SMS replied November 2, 2020

Hello,

We've checked your case and unfortunately, as my colleagues already told you, there are strict laws for sending SMS messages. Unfortunately, your list was not compliant with those laws.

Compliance is our number one priority and we would only allow lists from other text marketing apps, which have been neatly gathered. Just as an example if you message your clients without them opting in properly, you can get a lawsuit for $500 to $1500 per text message and we definitely cannot tolerate that.