Reviews (8,054)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its cost-effective pricing, offering 10,000 free emails per month and reasonable usage-based charges. It's noted for easy setup and seamless integration, especially from platforms like MailChimp. Strong customer support is frequently highlighted, with agents like Quin, Marnie, and Joann receiving specific praise. The SMS features, which allow the inclusion of images and shopping links, are valued for boosting customer engagement. Additionally, its customizable interface and comprehensive tools for managing loyalty, emails, SMS, and customer data make it a versatile choice for marketing efforts. However, opinions on the effectiveness of its email tools can vary.

October 26, 2023

Quick in answering my questions and Quin was helpful.

TME28
United Kingdom
About 2 months using the app
October 29, 2023

Marnie was very passionate and helpful !!

trustchromez.com
United States
5 months using the app
February 21, 2024

Quin was really helpful in setting up and helping me verify the account. It is an easy process and the service was really good. I would recommend using the app for sure!

AdVitals | Sports Nutrition and Supplements
Canada
About 1 hour using the app
January 24, 2024

Marnie, excellent service

ShoppeWise
India
About 2 months using the app
November 5, 2023

super service commercial et service client, application performante mais pas totalement traduite en français.
Merci @AJ T pour la mise en place des textes legales dans les CGV et politique de confidentialité.

SMELTS
France
13 days using the app
October 4, 2023

John D was extremely helpful!! I didnt know the exact technical terms for what I was needing help with but he knew exactly what I was talking about and walked me through it. Thank you soooo much John!

Beauty By Grind Addict
United States
About 1 hour using the app
January 21, 2024

John D was helpful

My Store
United States
3 months using the app
November 18, 2023

J'ai très bien apprécié la rapidité de Elijah dans le traitement de ma requête.

Laussane
Côte d’Ivoire
5 months using the app
January 3, 2024

Just installed the app & have few queries, all were answered thoroughly by Regie from chat support. Happy & satisfied.

The Huess
India
About 1 hour using the app
November 6, 2023

Salut Princesse.
Je suis un débutant en e-commerce et c'est pour la première fois que je configure SmsBump.
Je ne peux vous parler objectivement de mon expérience que plus tard.
Je crois que mes difficultés actuelles sont beaucoup plus liées à mon faible niveau d'anglais.

NLONAAM
United Kingdom
About 1 month using the app