Reviews (8,272)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its usage-based pricing, ideal for small businesses and startups. It features a user-friendly interface, customizable email templates, effective SMS campaigns, and advanced customer segmentation, enhancing marketing efforts and boosting sales. Seamless Shopify integration and responsive live chat support, along with comprehensive learning resources, make it a valuable tool for streamlining marketing operations by consolidating multiple tools into one solution.

November 5, 2024

I had an issue that I needed help with, and Melvin from Yotpo Email Marketing & SMS provided exceptional support. He quickly identified the problem and patiently walked me through the steps to resolve it. His professionalism, knowledge, and willingness to assist made the entire experience smooth and stress-free. Thanks to Melvin, my issue was solved quickly, and I couldn’t be more pleased with the level of service I received. Highly recommend Yotpo Email Marketing & SMS, especially with great support like Melvin’s!

Believer™️
Australia
About 1 month using the app
December 10, 2024

Melvin was very helpful in helping me resolve my query. Fantastic customer support. Great program.

Little Kids Jumping Castles
Australia
About 1 year using the app
December 8, 2024

PL was amazing when it came to helping me with any issues I had. She was very quick and kind

The Cardinal Enchantress
United States
18 days using the app
October 29, 2024

John D was super helpful in resolving my issue with the DMARC. I was able to send him screenshots and he told me exactly what needed to be changed instead of me having to contact my provider directly. Thankyou.

Grounded Revival
Canada
2 months using the app
December 10, 2024

Great support provided John D. I am verry happy with the support

Homepeel
Australia
12 months using the app
January 17, 2025

Yotpo is a great SMS & Emailing marketing app. I appreciated their ease of use. Marnie E. was a great help in getting me set up to send messages to my customers and be able to grow my store.

EVOBREATH
United States
1 day using the app
December 11, 2024

Customer support was quick and easy, Marnie made the process easy and smooth!

KULSOOM
Australia
About 1 month using the app
November 24, 2024

John D was swifct, courteous and very helpful to address all my concerns and how to set things up! Thank you for your help!

Stud and pearl
United Kingdom
About 2 months using the app
January 13, 2025

John D. was very understanding and helpful, and he solved my request immediately.
Appreciated!

Primalderm Cosmetics
United States
About 3 years using the app
November 12, 2024

Great supporting team! the quality you get out of the app as well as the people from the service team is amazing. I had this amazing person, her name is Joann, she completely helped me out and got right where I need to be!

CBDWellnessplus
United States
16 days using the app