Reviews (8,231)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.
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Customer service was really good. Some of the screen shots sent were a little bit hard to read but all in all great and easy to walk through.
amazing customer service! thank you KEANO
Amazing, very quick and easy. Angelica was very good at answering my questions and making sure I was able to validate my account quickly and accurately.
John D. helped me out a ton - very quick response and very clear with how to solve my problem. Really appreciate the helpful support late on a Friday afternoon.
This app is so easy to use. Regie quickly helped me via chat.
I tried various abandoned checkout recovery apps and methods and almost none worked for my audience, except for SMS Bump. It's provided a constant "bump" to my revenues ever since I installed it 6-7 months ago. Definitely part of my go-to stack whenever launching a new store.
I was really confused when I started my first welcome and the customer service reps were the best. They were absolutely patient and knowledgeable.
Working with Marnie in support was quick and effective! She solved my issue quickly so I could move on with my day.
We've been using SMSBump for nearly 2 years now and the return campaign fees and monthly subscription is a complete no-brainer. If you're not using text message marketing in your marketing strategy, please do yourself and your business a favor and do it. Granted there are tons of apps but SMSBump's customer support sets them apart...not just the other text messaging apps but all of the apps we have connected to our store...SMSBump's support has been the absolute best - always available, always super effective (not just sending links to their support/help desks), and super pleasant! Joann, Quin's and Princess' (PL) support really stands out! Keep on keeping on!
Their support is so good, I am compelled to update my review. That's a testament to the SMSBump team. I still feel the exact same sentiment. Their support is top notch!
There customer service really helped me in a timely manner before the release of my new collection