Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

April 18, 2024

Great app and has worked very well for our site. I would gladly recommend it to others. Amazing customer service in their Chat.

GrillStuff
United States
Over 7 years using the app
April 4, 2024

We have been with Yotpo from day one! We love and appreciate the value their reviews add for our customers. If we ever need assistance, Yotpo is quick to respond and help us out. Big thanks to John G for his awesome help and terrific customer service this week! I recommend this app 1000%!

Tanglewood Garden & Farm Organic Skincare & Wellness
Canada
Almost 9 years using the app
April 15, 2024

Great app and support! Thanks Donor!

Kaymar Magic
United Kingdom
Over 7 years using the app
April 25, 2024

Mitch was great help and answered my questions promptly and politely. I feel confident that they have my best interests at heart.

The Art of Resume
Canada
Over 4 years using the app
April 11, 2024

Does exactly what you need the app to do. We needed to transfer some reviews and John G was such a rockstar. He was really speedy, clear, and responsive. Most of these stars are for John ;)

NUFS
United States
Almost 4 years using the app
March 6, 2024

Jeorge Kenneth V was an AMAZING help to us on Yotpo chat! It was almost as good as speaking by phone and yet extremely efficient. he was so helpful and resoved many issues for us. Thank you Jeorge!

Lily Trotters
United States
Over 7 years using the app
April 8, 2024

Customer support is very helpful in aiding the implementation of the review widgets. John G. aided me in quickly making changes and implementing on the home page.

Floorplan Rugs
United States
About 3 years using the app
Yotpo replied April 12, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

March 14, 2024

I had an exceptional experience with Yotpo, finding their service to be truly outstanding. Specifically, I am highly satisfied with the assistance I received from Jeorge. He went above and beyond to address my needs and ensure that I was fully supported throughout the process. His professionalism, expertise, and dedication to customer satisfaction were truly impressive and greatly appreciated.

Unbranded Co.
Peru
Almost 5 years using the app
March 26, 2024

Works great, appreciate the assistance by Doner P to seamlessly transition widgets and info from theme to theme when we do changes.

House of Dim Sum
South Africa
Over 3 years using the app
February 28, 2024

Great App - Helps give my customers reassurance on their purchases and brand trust.

Also customer support is great, thanks so much!

You blooms
New Zealand
Over 6 years using the app
Yotpo replied March 7, 2024

Thank you for sharing your thoughts with us!