Reviews (7,066)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting the quantity and quality of customer reviews through automated requests, enhancing engagement and conversion rates. The ability to moderate and respond to reviews quickly is appreciated for effectively addressing customer concerns. Features like customizable review widgets and social sharing capabilities help match brand aesthetics and amplify positive feedback. The app also offers robust analytics to assess customer sentiment and improve products. Exceptional support, particularly from team members like Doner P, Ruzsel J, and Jeorge Kenneth V, is frequently praised for their efficient, real-time assistance with installation and troubleshooting.

August 20, 2024

Doner was really helpful towards me, my issue got fixed relatively fast

Femmefatalejourney
Finland
13 days using the app
Yotpo replied September 20, 2024

Thank you for the feedback. We're happy to help!

July 12, 2024

Ali Khan
Fitness Trainer

What I love most is that there are no unnecessary additives or gimmicky claims – just pure, natural goodness. If you're looking for high-quality, locally-made products, AKIN FOODS is your best bet.

Soya Foods
Pakistan
3 days using the app
August 29, 2024

Doner is very detailed and helpful.

Think Academy
United States
9 days using the app
Yotpo replied September 20, 2024

Thank you for your review!

January 18, 2024

We had a feature installed by John G., a growth support engineer from Yotpo's team. Despite their no-reply email system that impedes on the exchange of information, John was able to pick up our enquiry across multiple tickets and solve our issue.

Longsands Clothing Co
United Kingdom
Over 5 years using the app
December 7, 2023

We're a French brand and the application is mainly in English, so we're not giving it 5 stars because we can't make the most of our time on this application. However, the application is very good, easy to use in operational terms and the customer support team is very relevant and efficient in its responses. That's why we like this application despite the language barrier, because we get answers easily with the online chat.

Saint Jacques Wetsuits
France
Almost 5 years using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

January 15, 2024

Very good app. Used it for more than an year but switched to new app as I need more features. After uninstalling app, yotpo still shows on every product page. I want to remove it

Style It by Hanika
India
Almost 2 years using the app
Edited January 17, 2024

UPDATE: I have received personal 1 on 1 support from Estee with their Tier 2 support team who has looked into my issues and helped bring to a resolution. I apprecaite her thoroughness and responsiveness to help remedy this situation.

Extremely glitchy. Reviews appear on some pages and not on other pages when the exact same config is applied to each template (reviews widget). Other widgets like the SEO Page do not function correctly (mixed formats for dates, pulls in rejected reviews, preferences like avatar toggle do not carry over from other widgets and dont save, and support tells me "it's beta only" but nowhere does it say many of these (non-working)features are in Beta.

I paid for the full priced plan so I can get the 24/7 support, but that is non existent!

If all of my issues arent resolved soon, I will uninstall and cancel this mess.

Hearth Outpost
United States
5 months using the app
Yotpo replied January 19, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

May 23, 2024

Doner P is very efficient and reactive to solve any problem, I am happy with this app so far !

Le Parfum Citoyen
France
21 days using the app
August 20, 2024

GREAT

Beauty collection
France
About 9 hours using the app
Yotpo replied September 20, 2024

Thank you for your review!

Edited February 21, 2024

** edited 21/2/24 **
After my previous 1* review the team actually reached out to me, arranged a video call where my concerns were heard and my issue was pretty much resolved instantly. It took a few tweaks but they were on hand once they saw my review. Im marking as a 4* simply based on our start to business, but overall its been okay since. If you dont get a response reach out via other methods
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POOR! Integration was absolutely shocking, the background colour of the widget remained orange even when selecting white, and it bled into my full theme causing the full product page to go orange. Alignment of items on the widget failed causing stuff to go all over the place

contacted support who failed to respond after a week - sent a chaser email and 5 further days later no reply. Avoid at all costs!

Car Enhancements UK
United Kingdom
13 days using the app
Yotpo replied May 24, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!