Yotpo Product Reviews & UGC , 6,850 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable review widgets, social proof feature, and powerful analytics. The app is praised for boosting sales, customer loyalty, and brand image with features like in-email reviews and pushing reviews to social platforms. Merchants also commend the exceptional customer support and the range of price/functionality options, including a free plan for new businesses.
Refine
-
By rating
Downloaded the app to check if it's the right fit, however didn't end up installing. Without asking anyone to do so, this app sent unedited blank review requests to almost 100 customers last night. Absolutely fuming.
Thank you for taking the time to leave a review. We're so sorry to hear this and absolutely understand your frustration.
To try to help our customers generate the most reviews, we offer 200 extra automatic review requests to get them started. That said, we understand this doesn't work for everyone. Please know our team is aware and taking this into consideration as we continue to build out our product roadmap.
Our team has also reached out to see if there's anything we can do to help.
Thank you.
App is flakey at best. Consistently disconnects from the store, and spams our customers non stop with the same email
Extremely hard to use. I upgraded then down graded to the free plan. So stressed out using. I dont know why it has to be this difficult. and its like you read the instructions but it tell you nothing. Customer service was helpful but the app is too hard to use
Ridiculously overpriced. $400 / month just to be able to integrate with google shopping (regardless of how many orders). I wish i had known this before getting set up with free version. Don't mind paying but the cost is way too much compared to good alternatives. Now need to switch. Wish i had read the reviews prior.
Thank you for taking the time to leave your feedback. We absolutely hear and sympathize with your frustration about not being able to have access to some of those features. A support agent has reached out to you to try and resolve this matter, but we have not heard back. However, we have transformed our plans and pricing and our premium features are now more accessible than ever. We encourage you to check out our new plans or reach out to our support and we'll be more than happy to assist you with finding the right plan for your brand.
Yotpo is very deceiving. We have numerous shipments we make for sample orders (zero dollar), and numerous wholesale orders to hundreds of national chain outlets, where there is NO email provided for the orders. Yotpo charges you for fulfilled orders, not per emails sent for reviews, thus, you will be overcharged for every order you process. I discussed them charging based on email requests for reviews, and they stated they would implement that, that was 4 months ago. I have given up as I run out of "fulfillment credits", not requested review credits halfway through every month. Buyer beware! We have finally given up on Yotpo in lieu of a better review app that works better with google product reviews and charges based on their performance, not based on your fulfilled orders. If you choose to be charged for your fulfilled orders, even if half of those have no interaction with Yotpo at all, then feel free, otherwise, find another review app that charges you on their actual performance. Its like a marketing company telling you that their bill will be based on your overall sales only and not the effectiveness of their marketing. Its very deceptive.
Probably the worst customer service I've ever encountered. Asking them a simple question means days of emails designed to beat around the bush and up sell you on their extraordinarily high priced plan.
I really wanted to like their product but they are basically a scam at this point. Stay away from these used car salesman.
This company is probably the most annoying company in the Shopify eco-system. I don't know how many times I've had to ask to be removed from their marketing and sales emails before their sales reps will leave me alone. There are several reason I would recommend against YotPo:
1 - Predatory contracts - They promise you the world, lock you into a contract for 12 months, and by the time you realize there are other companies that have the exact same functionality, you're too late and locked in paying 4-5x the cost of the competition.
2 - The worlds most annyoing sales reps. No, I don't want to buy the overpriced software that you sell on yearly contracts.
3 - Insanely overpriced for the same features. I'm not really sure what people are even paying for here that they anyone is still paying this company as much as they are for the same features.
I'd highly recommend looking at Stamped or any of the other services that offer reviews. You'll get the same features (anyone at Yotpo who says its better may be partially right, but you're paying 5x for 1 minor feature that will yield maybe 2% better results at best).
This isn't a paid smear campaign, I just honestly don't know what else to do to get them to block my email from their system as I've asked and even threatened legal action with no results.
We're so sorry to learn about what you've been experiencing with our marketing and sales emails. We would never continue to send you emails if you've already unsubscribed or asked to be taken off of our email lists. We will look into this immediately and ensure that you're taken off of our promotional lists. And if there's anything that our team can help with or provide more information about, please don't hesitate to reach out.
A star not for the product, but for 1) the FAQ answers I receive at each request to the after-sales service 2) the fact that at each stage I am asked to pay or upgrade my plan.
Don't go to this app if you don't have $500 to put in per month.
Thank you for taking the time to leave a review. Please know we completely understand your frustration. We always try to ensure a business is on their 'right fit' plan -- meaning how much you're paying aligns with the services you're receiving and what your business needs to see success with Yotpo. This pricing model is intended to most comfortably scale with your business; however, we understand that it doesn't work for everyone. P
Not working yet for us. Trying to fix it
The worst customer service. Downloaded this app and uninstalling it just as fast as I did because of the crappy support I just got from Joian Z. You need to do better. Loox works just as fine even better and cheaper. Your prices are not cheap and to get such unhelpful support is a shame.
Thank you for your feedback — we're sorry to learn that you're experiencing difficulties with our Reviews product. Our support team has contacted you several times, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.