Reviews (4,853)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective management of customer reviews, boosting trust and conversion rates. It features an intuitive interface, automated review requests, and seamless integration with Shopify. Additional tools include email, SMS, pop-ups, and loyalty programs. Setup is simple, and the responsive customer support team is noted for its efficiency in resolving issues through live chat.

January 30, 2025

Great customer support. I had a tangle of reviews on two sites and yotpo's technical support worked with me tirelessly and patiently until all my reviews were saved onto one site. THANKS!!

Soda Farm
United States
5 months using the app
Yotpo replied January 31, 2025

What an awesome experience. Thanks for sharing!

April 1, 2025

Quick After Sales Service. Less than 30mn ! Perfect !

AUM WORLD
France
9 months using the app
March 7, 2025

Jeorge was fantastic! I struggled for three hours trying to add reviews above my footer but couldn’t get it to work. Jeorge took care of it quickly, and I’m very pleased with his work. Thanks again!

Online Appliance Parts Hub
United States
6 months using the app
Yotpo replied March 14, 2025

Thanks for the positive feedback!

April 4, 2025

Jeorge Kenneth V was very helpful with posting photos on my reviews. Also pointed out a duplicate widget on my website, very helpful.

NeuBloom
United States
6 months using the app
January 30, 2025

The app works good now that I had a support staff, Reymon help me for 90 minutes. The app is glitchy on Chrome so I had to switch to Safari, but then it worked good. Reymon was extremely helpful, patient, knowledgable and easy to work with. Would recommend working with Reymon again.

Lav and Kush
Canada
Over 4 years using the app
Yotpo replied March 12, 2025

Thank you for your feedback. Glitches on Chrome is indeed annoying and we are working on a permanent fix for this issue. For now, clearing your browser's cache will fix this issue.

Thanks for sharing your experience!

March 8, 2025

Ruzsel John N was extremely helpful and able to fix my issue immediately!

Zimba Whitening
United States
Over 4 years using the app
Yotpo replied March 14, 2025

Thank you for your review!

Edited May 16, 2025

perfect ! Jeffrey M helps me resolving my issues perfectly and friendly !

Laboratoire Lashilé Beauty
France
About 1 year using the app
April 21, 2025

Vincent C氏にサポートしてもらいました。
レビューが表示されない問題も一瞬で原因を特定し、解決の手順を示してくれます。
彼がいなければ何もわかりませんでした。感謝します。

I was assisted by Vincent C.
He instantly identified the cause of the problem with the review not showing up and showed me the steps to resolve it.
Without him, I would not have known anything. Thank you very much.

わくたんマーケット
Japan
2 months using the app
March 25, 2025

Ethelbert Mariano was an amazing help. Sorted issue we have very promptly. Thank you

BAIZ
Australia
Over 1 year using the app
March 7, 2025

Vincent in Yotpo was fantastic and really helpful getting me set up with the Product Reviews App. He was patient and took the time to help me get my existing reviews imported into Yotpo so they are all displaying on my Shopify Store! Looking forward to getting my first reviews directly through the Yotpo app!!

My Secure Garden
United Kingdom
About 4 hours using the app
Yotpo replied March 14, 2025

Thanks for sharing your experience! Excited for you to get those first reviews!