Reviews (7,139)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.
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Great app, Daniel P was extremely helpful with fixing a problem.
Great Service provided by Doner P. Thanks for the support!
We had a terrible experience. The whole platform was buggy for us and it took forever to get things done. The final straw was that emails for reviews post purchase just stopped going out with no explanation. We switched to a new provider and got 3 reviews in the first hour (while not getting any in 30 days on yotpo.)
Thank you for your valuable feedback. We sincerely apologize for the negative experience you had with our app. We are committed to enhancing the usability and service of YOTPO's apps.
We are planning a major overhaul of the "import reviews" process soon, and we hope these changes will encourage you to give us another chance in the future. Thank you!
Vien has been amazing helping me finding the right things I needed for editing the widget for the webshop.
Good to hear about your experience! Thank you for sharing.
customer service is really helpfull!
Reymon has been amazing to work with! I felt like I was all over the place with different items not working and he resolved them efficiently, and quickly! I appreciate the assistance I have received from Yotpo and I know I'm in good hands if I need anything else in the future.
I had an issue with the changing the email associated with our account. Arven was a great help and very quick to make the necessary changes.
We also had an issue with linking our new website with the Yotpo App. The customer support was very quick in responding and fixing our issues.
We're glad Arven was quick to help with your issues! Thanks for the feedback!
Donel P helped my while setting up Yotpo - thank you!
Kelsey and the Yopto team have gone above and beyond to make sure my onboarding was figured out.
In the beginning there were some hiccups, but now that we are rocking and rolling I am seeing my reviews conversion go up significantly from Junip.
So far, very pleased!
We appreciate the valuable feedback and we apologize for the experience you went through.
From our discussion via email, we understand that all outstanding issues are now resolved.
We are continuously and actively working to optimize the admin's performance and our reviews import process will also be revamped for a much smoother and seamless experience.
If you need our assistance, please feel free to reach out to us anytime.
Reymon Alvero was incredibly responsive and patient, helping me quickly resolve an issue I was stuck on. He figured out the problem in no time and made the process so much easier. Good sales support!