Reviews (7,086)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

Edited May 14, 2020

I had an issue integrating Yotpo with Shopify and Yotpo customer service was excellent and helped me solve the problem right away. 5 stars!
The customer reviews are a fantastic way to get customer input on the site.
Hana

Natural Pet Foods
Canada
Over 4 years using the app
Edited July 7, 2019

Love this app and looks great on my site. Customer service from Josephine was amazing. Totally hassle free.

Australian Natural Protein Company
Australia
Over 4 years using the app
Yotpo replied July 7, 2019

Thanks for the awesome review, Australian Natural Protein Company! We love hearing from customers that are super happy with our product and service. Thanks for taking the time to give your feedback, and keep enjoying Yotpo!

November 17, 2023

Wow! This customer service experience by Daniel P. outclasses any other type of support I have received from other app developers. I highly recommend anyone to use YOTPO for you website!

Smart Kookies
Canada
Over 4 years using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

March 21, 2022

Great Customer by Eunice. Answered all questions patiently. Always available when you need them the most. Thank you.

PoetryDesigns
Australia
Over 4 years using the app
April 2, 2023

Wow - had a question this morning about how to add the reviews carousel to my homepage and Donor fixed it within the hour! Responded quickly to additional follow ups and I’m very happy with the results. Awesome customer service!

Ulka Rocks
United States
Over 4 years using the app
July 29, 2021

App is a great help to let the customers know the store's credibility. You'll get the support you need. Thank you Orly! You've not just helped us reinstall the app but you have also educated us. Kudos!

Androo's Art
United States
Over 4 years using the app
July 20, 2020

Awesome custom service, Leizel was super helpful and our issue was resolved in less than 24h ! Thank you so much

Elia Lingerie
France
Over 4 years using the app
December 26, 2020

Great way to get easily reviews from customers. Diane helped greatly with updating widget. Was very patient.

BAABS Beauty
United States
Over 4 years using the app
Yotpo replied December 27, 2020

Thank you for leaving a review. Happy to hear you're enjoying using Yotpo!

Edited May 27, 2021

I had a great service experience with Yotpo. The reviews were showed twice on the product page. Eunice helped to fix it in ten minutes. Great service. Thanks

ליינפארם
Israel
Over 4 years using the app
September 17, 2019

We migrated from Magento2 to Shopify and Crescel was extremely helpful in helping us get our old reviews transferred to our new website. The app is awesome and the customer service is even better!

SURVIVAL
Australia
Over 4 years using the app
Yotpo replied September 18, 2019

So happy you were pleased with our service, Survival! Thanks for taking the time to leave us a review.