Reviews (7,156)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.
Refine
-
By rating
The app itself is great, but this review is to talk about the customer service. I dealt with Jo Lorenz earlier today, and he was super helpful in getting the app moved over to a new theme that I had installed. He dealt with my requests to place the carousel in different places on the homepage to see which worked best, and also set up the product page exactly how I wanted.
Hi,
Thank you so much for taking the time to leave a review! We're pretty big fans of our support team as well.
We'll be sure to pass on your kind words to Jo.
Yotpo is a very useful app to build trust with my customers. They often refer back to it. Customer service is outstanding, fast and efficient. Anne from Yotpo was so quick to help when I had a question implementing the widgets. Highly recommended!
great app and help me import my different platforms reviews and their are quick response. I give five stars and recommend it
We know for a fact that our customers use the reviews to determine whether or not they are going to buy from us. Love it! Customer service is phenomenal also. They even helped implement some code on our theme.
This is an excellent review service app. I also love the fantastic support I receive. Easy 5 star rating:)
Yotpo has been great for my store and brand and super easy to configure and implement. The times I have run into technical issues their support team has been responsive and quick to resolve the problem
Time after time I am amazed by the customer service of Yotpo. The assistance from Daniel, Reinier, Ruzsel John, Kenneth John M and Gimbert has been amazing. I use this app to receive feedback from my customers. It really helps me know what people enjoy the most about my products. I recently experienced a problem with my site and a lady called Shyrene, was extremely helpful and fixed the problem within 10 minutes! I didn't have to do anything! Manny was also extremely helpful and would highly recommended! Reinier D solved a problem for me which would've taken days to complete but they went out of their way to create a spreadsheet in a couple of minutes. So pleased and thankful for this service!
Update 2022!
Lost my reviews and a quick note to Yotpo and they're back. Always a pleasure working with these folks. Nick, you rock! Thank you so much for all your help. Thanks Yotpo for the product. Just wow! I have been trying to get the reviews fixed for some time. Junalou came through and fixed everything for me and even added some extra review coding for my products page. I don't have a lot of time to be working on apps, etc. and Junalou took charge and made it all happen. The conversation rocked, they knew what to do, and just great people to work with. Much aloha!
Rilu was great at assisting us with a request we had for our new website. The request was understood without too much back and forth and was completed in a reasonable amount of time. Great experience with the support team overall!
Thank you for writing a review — we value your feedback.
Rilu Jane was awesome, fixed our issue promptly and when asked to go a few steps further also executed these as requested with no issues at a all. I would not hesitate to recommend the service.
Thank you very much :)
Thank you for taking the time to leave a review. We're happy to hear you had such a positive experience with our customer service.