Reviews (7,153)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.

September 28, 2020

I am using this app to help my store gather reviews from my customers. Every time I have a question about a feature within my store regarding the reviews, YOTPO is on top of it immediately. They know exactly what they are doing and do not waste any of your time!!

Discounthuntingshop
United States
Over 4 years using the app
Yotpo replied September 29, 2020

Thank you for taking the time to leave a review. We're happy to hear you're enjoying Yotpo!

December 30, 2013

Great app, does what it is supposed to do, generates reviews and up-sells.

Highly recommend it.

Fish Finders from Homeland Fishing
United States
Over 4 years using the app
June 19, 2013

Very nice, definitely dig the app and thanks to them for the great support too! It would be nice to have the ability to add a comment or note to the reviewers review. In some cases customers may write something that seems a negative that isn't or is constructive criticism for future builds. It would be nice to post a "thanks for the idea" to the post.

www.orangemud.com
United States
Over 4 years using the app
February 13, 2015

Fantastic App - Thanks so much guys getting great feedback and insight into our products from it - keep up the good work :)

Passenger Clothing
United Kingdom
Over 4 years using the app
Edited July 6, 2018

I wanted to change the location of the review carousel on my home page so I email the support team. They fixed in 2 days! Amazing app, I'd recommend for anyone who's using Shopify.

Vincitabikebag
Thailand
Over 4 years using the app
July 6, 2020

The ONLY thing I don't like about this app is that it says it is a drag and drop (or however you say it) and it's not. I had to get help from someone at Yotpo to add it to my website, however that service was EASY and GREAT. I am super happy with how they installed the app.

Natascha Darling Lashes
United States
Over 4 years using the app
June 9, 2021

Orly helped me with a tab, he was kind, giving a quick anwer to my request. This is the second time I receive help from Yotpo team.

Lapicity
Mexico
Over 4 years using the app
July 16, 2021

I like the app. it builds lot of trust in the products and also streamlines my customer interactions post purchases.

Zivar Creations
India
Over 4 years using the app
October 14, 2014

By far the most useful app I have in place. Certified customer site and product specific reviews have added credibility and trust to the site.

Yotpo has allowed me to respond to unsatisfied customers and turn them into loyal customers.

I have been using Yotpo for over a year and the continual improvements and added features are impressive.

This app is, in my opinion, essential for growing your online reputation and business..

MostlyDead.com
United States
Over 4 years using the app
July 22, 2023

Really grateful for the chat system they have. I recently got one of those scam reviews where they try to advertise their email to get customers to purchase a service which is so annoying that these scammers are such Pest! Thankfully Yotpo customer service rep Jeorge Kenneth V was very helpful and resolved my issue! Thank you!

PotionBubbles
United States
Over 4 years using the app