Reviews (7,099)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

Edited November 21, 2019

The app is great - easy to use and straightforward. I've never taken a tutorial and I find it very straightforward. Further, their customer support is fantastic. Literally, they answer my chat within 10 seconds, which is unbelievable. Definitely give it a try.

Honua Hawaiian Skincare
United States
Over 4 years using the app
August 26, 2019

I've had Yotpo on my site for years now and I've always been happy with it, but recently had an issue with how reviews were displayed on my site. I contacted support and Pauline responded within minutes. She fixed my issue straight away and I couldn't be happier. Highly recommend Yotpo

Driftwood Interiors
Australia
Over 4 years using the app
Yotpo replied August 28, 2019

Wow, we love hearing from our happy customers and are so glad to join you on your journey, Driftwood Interiors! Thanks for the awesome review!

October 6, 2021

Customer service is great. I worked with Yotpo Radly and they were very efficient in fixing my issue.

House of Charlotte Boutique
United States
Over 4 years using the app
April 5, 2016

I love this review app. Its super easy for our site and our customers to use.

Head Shop Headquarters
Canada
Over 4 years using the app
January 24, 2022

Had an awesome experience with the support team courtesy of Howell Keith R. He made the required changes quickly and efficiently and showed great patience and consideration.

AbayaTopia
United Kingdom
Over 4 years using the app
August 17, 2022

Really helpful implementing widgets when I needed help - Nick was quick and efficient. Pleased with the support I received A****

RUNESILK
United Kingdom
Over 4 years using the app
December 1, 2021

I have used Yotpo for some years now and been really happy with it. Wanted to 'throttle up' onto a higher level over our busy period, but then drop back down afterwards as we are highly seasonal. I reached out to customer support and they advised me appropriately. Radly was really helpful, great customer service. Thanks.

ICEGRIPPER
United Kingdom
Over 4 years using the app
April 28, 2020

Great product and features. It helps our website get a lot of reviews from our customers. And also, good customer service.

Comfy Moda
Canada
Over 4 years using the app
July 21, 2013

Excellent product and excellent customer service.

Kurly Klips
United States
Over 4 years using the app
April 21, 2015

We absolutely love this app as our clients can review our store upon demand. What is even nicer is that everything is automated. Thank you very much Yotpo!

Bow Ties for Women
United States
Over 4 years using the app