Reviews (7,099)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

September 26, 2023

Rhenant solved my issue quickly and easily. The customer service is top notch!

Cottage Lane Kitchen
United States
Over 4 years using the app
July 13, 2020

This app is amazing for helping to gather reviews. IT offers email functionality so that you can solicit new customers for reviews when they buy, you can even offer a coupon for a completed review. Their tech support was very responsive and even installed code for me. I highly recommend this app!

BioTech Nutra-inc
United States
Over 4 years using the app
May 10, 2021

Great customer service, Junalou was very helpful. Answered all the questions I had and helped me with the logo.
Thank you!

Afterlife Essentials
United States
Over 4 years using the app
May 13, 2022

Love yotpo and Albert V helped me install the widgets to my website in less thank 5 min. Thank you for the awesome customer service and way to collect reviews from our customers.

Revolution Fabrics
United States
Over 4 years using the app
February 17, 2017

Have had great results with Yotpo, just wish Rich snippets was available in the free version.

Moldavite Plus
United States
Over 4 years using the app
Edited May 20, 2021

Just had the most amazing customer support experience with Elven who went above and beyond to help with my query - thank you Elven!
Would highly recommend this App to any online business looking to provide reliable social proof and get immediate support from the Developers if needed. Stephanie, Founder Mama Muse

MAMA MUSE
Australia
About 4 years using the app
Yotpo replied October 17, 2019

Hi Stephanie! Thank you so much for taking the time to leave a review. We're thrilled to hear that Josephine was able to help get everything up and running & you're enjoying Yotpo!

Edited September 8, 2021

Highly recommend this app easy to use and customer service (Ed) is amazing . Thank you so much for your prompt reply.

Two Sisters Instyle
Australia
About 4 years using the app
June 7, 2020

I had a struggle at first getting it where I wanted it on the website. But Josephine E helped me get it all straightened out. She was SO HELPFUL and patient and walked me through everything. I wish more companies had customer service as good as this. The app LOOKS GREAT on our website!

Wildflowers
United States
About 4 years using the app
Edited March 22, 2021

Great Customer Service by Yotpo Team! Eleen handled my technical issue swiftly and courteously. If you don't have this app, get it today and you will not be disappointed with this important aspect to increase your bottom line.

EZ Mag Golf Cart Covers
United States
About 4 years using the app
December 7, 2021

Wow, Allent from yotpo was amazing with helping me out today and reassuring me. The app is great, easy to use and moderate. Highly recommend. The colours also line up with people's expectations (referring to the big behemoth of AMZ).

Gallery Serpentine
Australia
About 4 years using the app