Reviews (7,139)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.
Refine
-
By rating
好东西
wendyle was able to resolve my concern right away
Thank you for your feedback!
This app is full of bugs - Upgrading your plan from Free to a paid tier doesn't actually work (the charge is applied, but service levels are NOT increased). Additionally, the Onboarding flow within the app is broken (persistently asks you to install the widget, when doing so, it adds the widget to your theme multiple times). Go with another option! Worse yet, the support is horrible.
Thank you for your valuable feedback!
We apologize for the issues you experienced, both of them were taken internally and addressed with the highest priority.
We hope to see you again in the future!
工具不错，强大多种功能，客户也很好
Good to hear you found our tools useful!
We have more to come. Thank you for your feedback.
驚くほどの速さで問題を解決してもらいました。
大変満足しています。
Reymon N.さんの対応は素晴らしかったです。
Fast responses = fast resolution! Thank you for sharing your experience.
Customer service is on point and very helpful. The app is customizable and easy to use. Love how there are so many options to use to brand the reviews for the website and landing page.
Very terrible experience. I wanted the reviews to be with the title of the product. If not they were at the very bottom of the product description and no one would see them. In order to do this I was given the option to allow the app to install or manually install the widget. I picked let the app install it, as soon as I did that my site malfunctioned. You could not open a product at all, you would get redirected to a "you may also like" page. There is no option to go back and undo it either.
Their AI bot was wrong about how to fix it. I contacted support but have yet to hear back on the issue.
In order to fix my site I had to reach out to Shopify support and they were able to disable the app and get my store functioning properly.
I'm very disappointed as the app appeared to be great.
Thank you for your feedback and our apologies for the negative experience.
We understand how important it is for your reviews widget to not disrupt your product page and we are here to help you find the root cause and quickly fix it.
If you want to give us another try, please do not hesitate to respond to your open support ticket or to open a new one.
Great support.
I spoke to Jeorge and he was wonderful! He solved all the issues I had and I was about to pay someone to this work for me. Im so happy i reached out to the customer service chat before! Jeorge was super easy to communicate with as well and understood everything I needed fixed. Thanks again Jeorge!
Thank you for sharing your experience!
Great support! Special s.o. to Ian Christian C. who helped me out.