Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

September 24, 2024

Great customer service if you have any issues!

Naturally Love Hue
United States
10 months using the app
Edited September 30, 2024

Wendyle is amazing! I got some questions about importing and exporting the reviews, she supported me from the start to the end, and fixed everything I encountered. And she is super efficient in fixing my problems. This is the type of support we all need as a brand owner.

*Update: I had some new questions about exporting and importing reviews, and Ruzsel J and Doner assisted me for the last two times. They did an amazing job, fixing my issue very quickly. They were knowledgeable, provided all the information I needed, and offered fast and straightforward support.

SLEEP ZEBRA
United States
About 1 month using the app
Yotpo replied September 20, 2024

Great to see our support agents shine! Thank you for sharing your experience!

November 29, 2024

Great customer service from Ruzsel - thank you!

Brindisa Spanish Foods
United Kingdom
24 days using the app
December 15, 2024

Great app, Daniel P was extremely helpful with fixing a problem.

The Sleep Edit
United Kingdom
10 days using the app
November 27, 2024

thank you for your good service !

Oli & Eve | Boutique capillaire végane et sans cruauté
Canada
27 days using the app
August 17, 2024

I worked with Ruzsel John to make some updates to my reviews component on my homepage. He was very knowledgable and was able to find a solution to my problem quickly and actually made the edit for me. Thank you!

Hona
United States
About 2 months using the app
Yotpo replied August 19, 2024

We’re glad Ruzsel was able to quickly solve your issue and make the necessary edits for you! Thanks for sharing!

September 26, 2024

Great Service provided by Doner P. Thanks for the support!

We Love Doodles
United States
3 months using the app
October 17, 2024

This app is full of bugs - Upgrading your plan from Free to a paid tier doesn't actually work (the charge is applied, but service levels are NOT increased). Additionally, the Onboarding flow within the app is broken (persistently asks you to install the widget, when doing so, it adds the widget to your theme multiple times). Go with another option! Worse yet, the support is horrible.

Party Stuff
Canada
8 days using the app
Yotpo replied October 22, 2024

Thank you for your valuable feedback!

We apologize for the issues you experienced, both of them were taken internally and addressed with the highest priority.

We hope to see you again in the future!

August 14, 2024

Great app for collecting and displaying reviews - special thanks to Jeorge Kenneth for the excellent customer support in getting things set up!

Peacemaker Ranch
United States
Over 2 years using the app
Yotpo replied August 19, 2024

We’re glad the app is working well for you. Thank you for the great review!

August 6, 2024

Their customer service was extremely responsive and helpful to our brand's situation! They walked me through the steps I needed to take to syndicate our reviews between different SKUs and I was able to do it quickly and easily. They even provided links for additional help and were able to access pages I could not access from my brand's subscription.

Luna Daily
United Kingdom
2 months using the app
Yotpo replied August 19, 2024

We’re glad to hear the customer service was so responsive and helped you with syndicating your reviews. It’s great that the additional links and access were useful. Thanks for your feedback!