Reviews (7,099)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

Edited September 21, 2020

Great app and service. We've used Yotpo for several years and we recently ran into a snag and Clavyl was a great help. Thank you for your assistance.

RoadBikeOutlet
United States
About 4 years using the app
Yotpo replied September 23, 2020

Thank you for leaving a review. We're happy to hear you're enjoying using Yotpo.

October 30, 2014

Found the free app good but a little too basic for what we wanted so we moved to the paid trial pretty quickly and boy was it worth it! It makes our site look more interactive and customer orientated and the back-end is easy to use. Bein able to customise means the customer experience is better. Guy from the support team was absolutely brilliant, we had some issues with getting set up because of some conflicts with our theme. He was incredibly helpful, went far beyond our expectation for customer support, and ensured everything worked perfectly. Thank you Yotpo! :)

trikki
United Kingdom
About 4 years using the app
April 5, 2019

We've had Yotpo for less than a week, and we've already had more reviews come in than we averaged per month with our old app. The sales rep James was very helpful during the signup process and getting us to the right people for the plan we needed. Rickson and Hermes in support were able to quickly import all of our old reviews, and help us get the widgets installed the way we wanted them in a timely fashion. All in all so far our experience has been great.

DNDF Direct
United States
About 4 years using the app
Yotpo replied April 8, 2019

Hey there DNDF Direct! We loved reading your feedback. It is so great to hear that you are now collecting more reviews from customers than ever before! Good luck and we are glad to know that we are meeting the mark when it comes to helping our customers!

October 16, 2023

Warly was of great help resolved my issue with in minutes! 5 stars

Moonslice Beauty
United States
About 4 years using the app
Yotpo replied November 28, 2023

Thanks for your feedback, we really appreciate it.

September 9, 2015

I would definitely recommend using Yotpo to effortlessly grow your e-comm business. It makes a huge difference to our sales when reviews are posted on our social platforms. Another plus is the great support we get when we ask a question or need any info or advice.

Hey Gorgeous
South Africa
About 4 years using the app
Edited October 16, 2019

Just upgraded to the growth package. While I couldn't install the review carousel from the UI, Paulo in support was incredibly helpful and had it up and running in a couple minutes. Would recommend for anyone looking to install a review widget!

Off The Square Designs
United States
About 4 years using the app
Yotpo replied October 28, 2019

Hi there! Thank you so much for taking the time to leave a review. We're so happy to hear you're enjoying Yotpo and seeing the benefits!

Edited March 3, 2022

I used this app, I am happy with this, all good features and most preferable app. Step by step guidance and excellent support. Specially thanks to Reinier D. who has always been ready to assist me ever. Thanks, Budyy.

Pixies Gardens
United States
About 4 years using the app
January 11, 2023

Warly S was great and very helpful in setting up some social media accounts for me and problem solving,

Chateau du Savon Ltd.
United Kingdom
About 4 years using the app
Yotpo replied January 17, 2023

Thanks for your feedback, we really appreciate it.

Edited June 8, 2024

I use this app to generate reviews for my cosmetic company. I'm not very tech savvy so I contacted customer support for help adding the code to my site. Ruzsel J. was very helpful - I really appreciate the help!

Zeni Beauty Cosmetics
United States
About 4 years using the app
Yotpo replied December 29, 2020

Thank you for your review. We're so happy to hear that you're up and running smoothly and are already seeing a positive impact on your site!

February 6, 2021

Excellent customer service. I haven't compared their features with other companies but it does the job.

Black Seed Oil Lab Verified Purity & Potency Full Transparency & Traceability Single Origin Farm
United States
About 4 years using the app
Yotpo replied February 10, 2021

Thank you for your feedback!