Reviews (7,099)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

April 2, 2020

After trying 6 other review apps, this is the only one that had all the features I was looking for. Their features are phenomenal and their customer service is even better. I highly recommend YOTPO to anyone who needs a full featured review application for their store.

Akai Life
United States
About 4 years using the app
Edited April 10, 2019

Pauline was so helpful when we needed assistance. Had our issue resolved quickly and efficiently. Thanks so much - great app!

Momease Baby Boutique
Canada
About 4 years using the app
Yotpo replied April 10, 2019

Hey Momease Baby Boutique! Awesome to hear that you were pleased with the service you received. Thanks for taking the time to write a review!

Edited August 18, 2023

Super service client ! la personne en ligne avec le chat m'a aidée à configurer les avis sur mon site, je suis très satisfaite ! la personne était patiente et très claire, elle m'a bien aidée ! merci beaucoup

Le 18 août 2023 : Nouveau contact avec le service client aujourd’hui : j’ai été aidée par John B qui fut efficace et réactif. Mon problème a été résolu rapidement, je suis très satisfaite, merci beaucoup !
18 août 2023 19h50 : Many thanks to John G who soldes à second problem very quickly

Un chat dans ma botte
France
About 4 years using the app
October 19, 2016

Great product. Allows me to collect reviews to help others select the correct product

Super Supplemants
United Kingdom
About 4 years using the app
Edited June 3, 2024

I absolutely love this app and the customer service is outstanding. Gabriel was a delight to work with and provided a fantastic assistance with my issue. Really swift & awesome customer service. Plus, love the professional communication. Huge thank you for your help and making this experience so smooth. I can’t recommend enough this app and thank you Gabriel for making this experience seamless.

Brin d’Arômes
France
About 4 years using the app
Yotpo replied April 15, 2019

Thanks so much for the great review, Brin d’Arômes! Happy to hear you got the support you needed and are happy with the service our team provided!

July 13, 2013

Wow! I had some doubt that this would work fast and efficiently but I now have about 8 reviews on my website in just 4 days! I love the fact that an email get's sent automatically after the client did his purchase. This makes a big difference in the efficiency of this system and I know it will make a big difference in my sales too!

Easy to install, easy to customize and free!
What else could you ask for?
Thank you Yotpo!

www.HardCases.ca
Canada
About 4 years using the app
August 8, 2020

Been using YotPo for a few years now. They are the best and their customer service rocks! They replied within 24 hours and were able to add a fix to my issue.

Voltlin
United States
About 4 years using the app
November 2, 2016

We really enjoy working with Yotpo Reviews. It's been an easy process. We feel it really helps ad value to the items shown and the email reminders are helpful sales tools as well.

Caljava Online
United States
About 4 years using the app
Edited June 22, 2024

Ruszell was prompt with responses and implemented code for me to make my star reviews show on my products. Super courteous and patient with additional questions. I’m on the entry level and for now that’s all I need. Grateful for excellent service even though I’m a tiny business and not paying for the top version. Thanks

Real to the Roots Jewelry
United States
About 4 years using the app
July 6, 2023

Arven from your support team has been great in helping with any issues experienced in the last couple days. I've thrown a few things his way and has helped us out on each item.

Thanks!

Dynacor Gaming
South Africa
About 4 years using the app