Reviews (7,157)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

Edited November 10, 2022

The customer service is always so great! Thanks James for helping me today! I was a little bit afraid of integrating the app myself and i wrote to Yotpo for help. Yulia took care of me and resolved all my problems beyond my expectations!! I am very very happy with the customer service! The app is now well integrated to my website and i feel suported if i have other questions. Thanks a lot!!!

Flamme en Rose
Canada
About 4 years using the app
June 16, 2020

Love this app. I messed up the code by mistake and was able to chat with one of the staff members Jo Lorenz and he fixed it for me. Very happy.

Pinkness
United States
About 4 years using the app
Edited January 7, 2025

This app makes collecting reviews from customers more efficient and the widgets to display the reviews are pretty slick and professional looking. Really improves the appearance of your site and customer experience. Best of all, customer support is awesome. Gimbert and Anne were really able to work with me to customize the widget and troubleshoot.

Edit - Re: Additional Review:
Yotpo continues to give excellent customer service. Reymon was quick to help me address errors with importing reviews in a snap. We quickly identified the cause of the errors, identified the reviews that uploaded with errors and fixed the issue. Much appreciation.

Wendlye was great with helping to disable legacy widgets!

Nailah's Shea
United States
About 4 years using the app
Edited December 26, 2023

Ruzsel John N replied and resolved my issue very quickly...on Boxing Day! Excellent, prompt and courteous service. Much appreciated Ruzsel!

JUUK
Hong Kong SAR
About 4 years using the app
Edited December 4, 2016

Excellent applications. Really easy to setup and use. Provides a lot of value to our store. Great job!

http://www.giftsreadytogo.com

Giftsreadytogo
United States
About 4 years using the app
June 11, 2015

If you need automated reviews, this is your product. Yotpo makes the followup to a sale easy.

ACE Hackware
United States
About 4 years using the app
November 8, 2022

I contacted support and was pleased they were able to advise me on why images hadn't shown up yet. Thanks to Kenneth John M for the patience.

Poca Designs
Australia
About 4 years using the app
May 16, 2021

Anne was super helpful with all of my questions. She was understanding that I am a small business owner and still directed me to a helpful source so I could fix the problem I was having. She was awesome! Thank you.

VioletBox Jewelry
United States
About 4 years using the app
Edited October 12, 2022

They are awesome in fixing and modifying it for us. Kenneth John M is an awesome guy and he fixed some of the modifications we requested.

Hunt Parts | Auto Parts Online Store
Canada
About 4 years using the app
April 7, 2022

Great service every time! Thanks for all your help moving my reviews to my new website fast and pain free.

iLash Flavor
United States
About 4 years using the app