Reviews (7,157)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

April 25, 2022

Rhemy R. was extremely helpful and provided fantastic service. We were trying to make changes to our reviews and he walked us through the entire process, seamlessly. Thank you!

Nature First™
United States
Almost 4 years using the app
September 9, 2017

There is a 500 error and I can't install it

Vita Myr
United States
Almost 4 years using the app
October 27, 2022

Doner P was amazing! He was super prompt with his response and patiently answered all my annoying questions in between adjusting my code for me.

Health Studio
United States
Almost 4 years using the app
January 17, 2024

Great service! I needed assistance with the install and John G. was all over it. He had it up and running within the hour!

Thin Line Apparel
United States
Over 3 years using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

July 24, 2020

So far so good, have had downloaded for a couple of days. I did come across a few problems setting up due to my lack of understanding the setup process. However, when I reached out for support they came in and were able to target the issue and resolve it. I was shocked at how fast they responded and resolved my issue. Would recommend trying out at least!

Jpmedics
United States
Almost 4 years using the app
March 3, 2021

Customer service is awesome. They respond quick and provide solutions for any issues or questions. The provide guidance so you make corrections immediately

Nooty
United States
Almost 4 years using the app
Edited February 24, 2021

Excellent service. I had issue of two account on the same page with synching issues. It was solved fast and easily by yotpo.

Henri et Victoria inc.
Canada
Almost 4 years using the app
July 19, 2022

I've been using this app for over a year and have found it really beneficial in displaying your social proofing. Massive props to the support/chat team who have helped me on occasion instantly and shown a lot of care for yotpo users. Thanks Radly!

Detect-Ed Australia
Australia
Almost 4 years using the app
October 8, 2020

Installation was a breeze with fantastic support, Leizel Ann D. assisted us and was very helpful with our many questions and request to get Yotpo working perfectly for our business. Already we're seeing great results by having this app integrated to our Shopify, highly recommend Yotpo.

VaporState
Australia
Almost 4 years using the app
Yotpo replied October 11, 2020

Thank you for your review! We're really happy to hear you're already seeing positive results with Yotpo.

October 13, 2021

Very impressed with their customer service! Eunice was very quick to help out and figure out my review uploads. Highly recommend!

Kassava Co.
United States
Almost 4 years using the app