Reviews (7,091)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

June 10, 2021

Orly was great! He help me out a lot. He went through everything with me that I did not understand. Thank you so much!

S. Nicole Slay Boutique
United States
Over 1 year using the app
Edited November 21, 2021

レビューに表示される名前が注文時の氏名の「姓の一文字と、名前」のため、日本人だと注文時の個人情報である本名がほぼ全て表示されることになります。そのため、日本人からのレビューを受ける可能性がある店ではレビュー者の氏名が表示されないようにコードを追加する必要があります。
詳細を調べようと思っても、説明はすべて英語です。
しかし常に担当の方にチャットで問い合わせることができるようになっていて、サポートを受けることができます。慣れないコードのコピーで戸惑っていたところ、丁寧なサポートをしていただき、無事に導入することができました。
チャットが日本語でできるとさらに良いのですが、日本語は全く通じません。でもウェブ翻訳でも理解していただいて、サポートをしていただけます。
Rhenantさん、マークオリバーさん、ありがとうございました。

mirin
Japan
Over 1 year using the app
Edited February 5, 2016

Very good app, works smoothly no issues at all. In mail reviews are very effective and have generated lots of great reviews for my site.

Only negative which is currently making me consider swapping is that SEO rich snippets and commenting are only included in the $400 a month plan. I do feel these should be included in the starter plan, as many other apps do.

Madel Designs
Australia
Over 1 year using the app
June 23, 2020

The customer support was fast, friendly and efficient. They answered. My question quickly and resolved the issue.

SHOW ME LOVE
United States
Over 1 year using the app
March 3, 2022

The app is great. very user friendly. although i needed the developers help to install it. the only drawback for me was that you cant edit the email look and feel on the free plan. but on the plus side their support is FANTASTIC

WildPatch
United States
Over 1 year using the app
April 3, 2023

easy to use! I wish the interface was a bit more dynamic (customizations update on the site in real time, etc), but I think they will get there. Very simple.

onewith
United States
Over 1 year using the app
August 17, 2021

After a couple days and a lot of contact between James C , Radly and me at the end the problem of not showing reviews on or side was fixed! Thanks a lot!

Goodr.nl
Netherlands
Over 1 year using the app
November 15, 2021

The customer service was great. Kenn T was really helpful and patient. However, I do have a complain with yotpo widget. I would like to show all my reviews in combination inside each individual product, this is not possible right now.

Waku Inc
United States
Over 1 year using the app
February 27, 2014

So far so good! Lots of very slick features. There are a few places where they are automatically doing things I'd prefer they ask my permission or preferences for, but nothing catastrophic. All around a solid app.

Moxie Jean: Upscale Resale
United States
Over 1 year using the app
Edited April 11, 2019

So far so good and the customer support team is excellent. Josh was very friendly and helped with an import quickly & efficiently. Thanks again!

Sally Rae
Australia
Over 1 year using the app
Yotpo replied April 14, 2019

Hey Sally Rae, thanks for the great feedback about Josh and our team, and taking the time to leave a review!