Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

January 24, 2024

Speedy, friendly, helpful customer service. Thank you so much, Rhenant T!

core-ritual
United States
10 months using the app
Yotpo replied January 30, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

December 23, 2023

My reviews weren’t showing on my website, possibly due to some changes I’d made. I reached out on a Saturday and Doner fixed the issue immediately. Thanks!

Brace Direct
United States
7 months using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback.

December 14, 2023

I have to say, the help I received today was fast and extremely efficient. Rhenant T helped me. Didn't know exactly how to implement what I was asking. Did some quick research and accomplished exactly what I needed. Thank you!

Kai Gourmet
United States
About 1 year using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

January 5, 2024

Arven was amazing! He was eager to assist and fixed my issue within 2 minutes and the update looks great! Very pleased with his customer service and loving the app so far. Would recommend!

Raw Island Jewels
United States
2 months using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback.

February 5, 2024

Great app and great customer care. Thank you to Rhenant for assisting me :)

Planet Charms
France
11 months using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback.

January 16, 2024

I was using the plugin and I had trouble with it, with the help of a technician named Ruzsel John N, my problem was solved very quickly and I was told the reason for the problem, I highly recommend this plugin.

Luxehomezone
China
20 days using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

April 1, 2024

Very professional service, I like John G's one-on-one online service, very fast and professional to solve my problem!

dragon
United States
1 day using the app
January 14, 2024

The app is great! Have also had great experiences with the customer service, specifically, Rhenant. Thanks for your help!

Nurturing Seedlings, LLC
United States
4 months using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

February 23, 2024

Thank you to Doner who helped me very quickly and easily

Nadré Beauty by Sadem
France
4 days using the app
Yotpo replied March 7, 2024

Thanks for your feedback, we really appreciate it.

February 22, 2024

fantastic app for taking feedback from customer's,, and vaey nice support from Joian Z.. 5 star

Scenic Belle
United States
About 1 month using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!