Reviews (7,156)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.
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I had an issue with the changing the email associated with our account. Arven was a great help and very quick to make the necessary changes.
We also had an issue with linking our new website with the Yotpo App. The customer support was very quick in responding and fixing our issues.
We're glad Arven was quick to help with your issues! Thanks for the feedback!
We had a terrible experience. The whole platform was buggy for us and it took forever to get things done. The final straw was that emails for reviews post purchase just stopped going out with no explanation. We switched to a new provider and got 3 reviews in the first hour (while not getting any in 30 days on yotpo.)
Thank you for your valuable feedback. We sincerely apologize for the negative experience you had with our app. We are committed to enhancing the usability and service of YOTPO's apps.
We are planning a major overhaul of the "import reviews" process soon, and we hope these changes will encourage you to give us another chance in the future. Thank you!
I am writing to express my sincere appreciation for the exceptional service I received from Donor P regarding an issue I had with importing reviews. Donor P responded very promptly and resolved the issue efficiently and professionally.
The level of service provided exceeded my expectations, and I am truly impressed by the promptness and professionalism displayed. It is rare to encounter such a high standard of customer support, and I wanted to formally acknowledge this great experience.
Thank you for maintaining such excellent service.
Great customer service experience with Arven
This app is full of bugs - Upgrading your plan from Free to a paid tier doesn't actually work (the charge is applied, but service levels are NOT increased). Additionally, the Onboarding flow within the app is broken (persistently asks you to install the widget, when doing so, it adds the widget to your theme multiple times). Go with another option! Worse yet, the support is horrible.
Thank you for your valuable feedback!
We apologize for the issues you experienced, both of them were taken internally and addressed with the highest priority.
We hope to see you again in the future!
Vien has been amazing helping me finding the right things I needed for editing the widget for the webshop.
Good to hear about your experience! Thank you for sharing.
Reymon Alvero was able to help me within minutes from the time I reached out for assistance. He went into my site to fix an issue and sent me a screenshot to locate where the error stemmed from.
I had to uninstall the app the support is terrible. After 3 weeks the problem was not fixed. I decided to go with another review provider.
Thank you for your feedback.
We apologize for the negative experience.
If you ever consider giving us another try, we would appreciate the chance to provide a better experience.
Donel P helped my while setting up Yotpo - thank you!
Great customer service if you have any issues!