Reviews (7,156)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.

August 27, 2015

Easy to install and great UI! Didn't have problems tweaking settings. Great app!

Quan Jewelry
United States
Almost 4 years using the app
September 15, 2023

The app is easy to use and does what it's supposed to. Most of all, help is a click away. I had a couple of features that I wanted to turn on and chatted with John G. He was able to get those features implemented in seconds. He also suggested a few other features that I think will be great for my site. He was very helpful and efficient. I have used other apps where, although the app may be good, the service is not there. This is certainly an app that has both.

Nightingale Metal Design
United States
Almost 4 years using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

Edited February 11, 2022

Allent maked a good job for me. I love this app, it helps a lot when shopping on your website.
It is highly recommended, I will use it for a long time. Thanks

LA BALANZA ROMANA
Spain
Almost 4 years using the app
Yotpo replied January 26, 2021

Thank you for taking the time to leave a review. We appreciate it.

November 22, 2022

Reinier, a customer service rep, worked with me for 2 hours on a project! He was so kind and helpful and didnt make me feel annoying when I didnt understand how to do something. Highly recommend!

peachy inc
United States
Almost 4 years using the app
April 26, 2021

I haven't used it yet but I need it. Manny was a great help with the install of the widgets. Thanks

Mighty Styles
United States
Almost 4 years using the app
July 10, 2016

Great review app! Boosts new customer confidence!

Midknightglass
United States
Almost 4 years using the app
Edited September 21, 2021

My Support Agent Orly was great. He was very helpful and polite in answering all of my questions and got all of my concerns addressed. Great experience with Yotpo!

Fytt Beauty
United States
Almost 4 years using the app
Yotpo replied June 6, 2019

Thank you for this great review, Fytt Beauty! We are glad to know we are hitting the mark when it comes to providing the best service we can, so thank you!

May 22, 2017

Reviews are very helpful in getting UGC. Yotpo has a good eco system if you implement and take it further.

Vapor24 7
United States
Almost 4 years using the app
Edited June 27, 2022

Yotpo user here for several years now, just love it! And their customer service support is EXCELLENT. Special mention to Howell who helped me import old reviews from previous site . I tried to use another review app, but went back to Yotpo. Reliable customer service and doesn't disappoint. truly recommend this. thank you so much

Wearsundae
Philippines
Almost 4 years using the app
November 23, 2021

Great app & live chat. My man Allent M on, had a small bug fixed in no time at all and answered all my questions :-)

Natural Necessity Surf Shop
Australia
Almost 4 years using the app