Reviews (7,156)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.

March 25, 2021

I am a new/old customer who just added Yotpo back to my Shopify store. Needed help not only adding new code but cleaning up old code. Manny was amazing in chat support! He was very patient with this tech deaf customer, walked me through the changes step by step, and made a stressful transition easy. I am grateful for this human touch in an automated world. Thanks Manny!

BioNatures
United States
Almost 4 years using the app
Edited November 19, 2021

James Yotpo has been not only amazing from a customer support stand point, but their product is awesome. It has help our business grow because of it! If you are looking for a review platform, you've got the best right here!

Caballero Wear
United States
Almost 4 years using the app
Yotpo replied October 6, 2019

Hi there! Thank you so much for writing a review and giving us feedback. We're really happy to hear you had a positive experience with our support team and are seeing the benefits of Yotpo!

April 18, 2014

Loaded it and BAM....5 reviews with the first few hours! I love this APP!!!!

Squeaky Cheeks
United States
Almost 4 years using the app
Edited December 23, 2019

Fantastic support, speedy response, and friendly. The support team & Jo helped me right away and walked me through the changes. Instahelp! 10/10 Recommend.

LIT UNICORNS
United States
Almost 4 years using the app
Yotpo replied January 19, 2020

Thanks so much for your review! We love to hear about 5 star experiences like this 💙

November 14, 2020

Very good customer service and help with any issues. Quick resolution with their online chat team. They asked for screen shots so they could see what I was seeing.

PawPad Company Inc.
Canada
Almost 4 years using the app
Yotpo replied November 15, 2020

Thank you for your review. Happy to hear our support were able to help you with your issues.

November 8, 2013

We LOVE Yotpo!! It is so fantastic to let our customers share their knowledge of the products they've received, because we sell to a community of babywearers who value each others opinions greatly (as do we). It's also a nice perk when a positive review of our store gives us a pat on the back we might not receive if we didn't have the store review feature. Thank you, Yotpo!

Purple Elm Baby
United States
Almost 4 years using the app
October 23, 2020

Super easy to use and great customer service if you need assistance with installing code, making custom edits, etc

Mission Leather Co
United States
Almost 4 years using the app
Yotpo replied October 25, 2020

Thank you for your review. Happy to hear we were able to help you!

Edited June 11, 2022

Daniel P. was so helpful in helping us get setup. Amazing app and amazing customer service. I had trouble updating my logo as well and Daniel was able to quickly fix my issue. Nick S helped us get our reviews carousel going. Extremely helpful!

Oaza
United States
Almost 4 years using the app
September 12, 2013

Yotpo is AWESOME. We have tried a few review apps before and didn't really get much traction. The way Yotpo allows customers to review their purchase directly from their email which is so easy to do you'll be getting reviews before you know it.

One of the best App's we've used, and we can't believe its free!

Quad Lock - iPhone/Galaxy Bike Mount
Australia
Almost 4 years using the app
August 9, 2022

So far, so good! We are still in the early implementation stages, but Yotpo has been very supportive to this point and we feel confident to continue with the platform.

Phase 5 Wakesurf Boards
United States
Almost 4 years using the app