Reviews (6,922)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets, which have led to increased customer engagement and sales. Its seamless Shopify integration, social sharing, and robust analytics are also valued. The customer support is often described as efficient and helpful. Merchants also benefit from the app's ability to send review requests to new customers and its support for multiple languages.

Edited October 5, 2023

This app is very useful to our online store and the support we received from Kenn T and John G were very quick and useful.

Hola BB
Netherlands
About 4 years using the app
Edited June 7, 2020

Probably one of the best customer service ever experienced from a software provider. Very impressed with the help provided and the resolution to my issue

getvaped.com.au
Australia
About 4 years using the app
February 19, 2019

I’ve been using this app for awhile now to get reviews and I absolutely love it- the ease of use and setup is a plus, also customer service is amazing, their respond time very fast. I always recommend to new store owners.

Pedal Up Apparel
United States
About 4 years using the app
August 4, 2022

Loving it so far. The help-chat folks are so helpful. Thanks Djan!!! So thankful for your help today <3

Genkstasy
Australia
About 4 years using the app
Edited June 18, 2021

I needed getting help adding an abusive customer to the request block list. The agent was helpful and sent a screenshot with the easy to follow steps to do so.

CITYBOYZ★USA
United States
About 4 years using the app
May 23, 2020

Great customer service! Installed custom code on an updated theme in no time on a Saturday afternoon holiday weekend. Thanks for the help.

Cape May Soap Company
United States
Almost 4 years using the app
Edited March 1, 2021

Brilliant app and support. Everytime I have needed an issue fixing they do it almost immediately! Excellent app. Eleen in particular has been a great help.

Gaming Paradise
United Kingdom
Almost 4 years using the app
June 8, 2016

If you don't have Yotpo on your store, you are crazy!

Nestbedding
United States
Almost 4 years using the app
October 24, 2013

I installed this app because I know how powerful customer reviews can be. I was nervous because I started out with 0 reviews. I thought it would look bad on our store. Because YOTPO sent out emails to past customers, I received 50+ reviews in two days, it was incredible! I could not be happier with this app.

David Ferree
Anson Belt & Buckle
ansonbelt.com

Anson Belt & Buckle
United States
Almost 4 years using the app
November 8, 2013

Excellent app .. very easy to instal .. best bit is customers can just write their review within the email they receive .. no need for them to go anywhere else... makes your whole store transparent with reviews by real customers... have problem with the coupons though hope that gets fixed soon.

My First Aid Kit
Australia
Almost 4 years using the app