Reviews (7,157)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.
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This could be really good however there is no middle ground between the free app which is incredibly limited to the pro and power house levels which are crazily expensive - between $399 and $800 per month. I also have received about 10 emails from Yotpo all saying the same thing which I don't quite get? Their pricing structure is all wrong. I would have genuinely bought this product if it had a better introductory offer to see how some of the pro features work. Not sure how anyone can see the benefits of this app when you can't get to try them out on even a trial or reduced fee basis. The free version of the app is also now not accessible from my shopify website and the password reset function doesn't work. If you want to charge this amount of money for something you need to get the basics right! Not that impressed i'm affraid.
Great way to get easily reviews from customers. Diane helped greatly with updating widget. Was very patient.
Thank you for leaving a review. Happy to hear you're enjoying using Yotpo!
I use this app for my reviews of products sold. The review request is sent automatically and when the review is received I have a chance to write a comment. I was having problem with the new interface and don't find it user friendly. I did request help and got an answer within 24hrs, complete with screenshots to help me out. Customer support is great.
great
We appreciate your feedback, thank you!
We migrated from Magento2 to Shopify and Crescel was extremely helpful in helping us get our old reviews transferred to our new website. The app is awesome and the customer service is even better!
So happy you were pleased with our service, Survival! Thanks for taking the time to leave us a review.
Clean review app - Great support that goes out of their way to help with CSS & HTML - A lot of add-ons that drive up pricing, however, reviews are a great consumer confidence builder and it feels worth it at scale.
Great app, and makes it that much better when you get excellent service. Rhenant helped me so quickly and efficiently! Thank you, keep it up.
My online experience was super helpful. It took minutes to solve the problem and would highly recommend.
Tech support was great and helped us import our reviews from a prior app through a few difficulties in the process. We chose it because it works with Google, though it is quite expensive strictly as a review collecting app compared to many others.
This app is amazing for being free, I just didn't appreciate the headache it gave me while I was trying to figure out how to use it. I didn't expect it to e-mail every customer who has ever bought items from us ever, I thought that was a little ridiculous. I didn't even know this app was going to e-mail customers, or send me over 100 e-mails in 2 days. The app is very vague on explaining how it works until things happen, like posting on our Facebook Page and the large widget at the bottom of product pages. I am also disappointed on how I can't easily find out enough information about a customer to contact them if they have a question. The interface has some glitches. Like the navigation buttons magically disappear when I am looking at the list or reviews if I go to publish or unpublish a review.