Reviews (7,156)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.

March 17, 2023

I've enjoyed using Yotpo! I am still on the free version which sends 50 requests a month but so far so good. The support team also responds really quickly which is super helpful!

TAIDEUX
United Kingdom
Almost 4 years using the app
April 23, 2019

This app is great for having star reviews on your website and your product pages. We've been using Yotpo since before we were even using Shopify. Recently I noticed we had a bunch of site reviews that were really product reviews. Danreb helped me reimport them as the proper product review. Hoping they make an easy way to switch those like they do for product reviews which can be marked as a site review.

Safe Ride 4 Kids
United States
Almost 4 years using the app
Yotpo replied April 24, 2019

Hey Safe Ride 4 Kids! So happy to hear you are enjoying Yotpo! We love hearing feedback about our support crew and are so glad you had a good experience! Thanks again for taking the time to leave a review!

June 29, 2014

Fantastic app. Reviews are so important for e-commerce websites. Yotpo automatically sends emails to customers who have made a purchase to try obtain reviews, which works wonders.

PureChimp
United States
Almost 4 years using the app
Edited September 14, 2021

Great team of people who have helped us with some really difficult transitions in our business. Yotpo has allowed us to get closer to each customer with ExtremeMist. Nothing but gratitude and a round of applause to Eunice, Orly & James C. Thanks for the outstanding efforts from you and a host of others who've help us reach our goals!

ExtremeMist PCS
United States
Almost 4 years using the app
Edited April 16, 2024

Jeorge Kenneth thru the website helped me put my reviews back on my website that had disappeared. It appears my widget somehow got uninstalled and all my reviews disappeared. He put them back on for me. Great help. Thank you.

Bulletproof Pet Products Inc
United States
Almost 4 years using the app
Yotpo replied December 6, 2020

Thank you for taking the time to leave a review. Firstly, we'd like to apologize for any inconvenience that you've experienced. Our support representative has contacted you directly and resolved the matter for your satisfaction. Please reach out to us if there are any lingering issues.

March 25, 2022

I had an issue with getting the reviews on my site and the it was resolved with in 24hrs. Excellent support and communication.

Mywindowbox
United Kingdom
Almost 4 years using the app
Edited February 15, 2022

I can always reply on Yotpo team. I had to adjust the size of review widget, Happy S instantly understood what I needed and helped me in no time. Always satisfied with their instant support.

YULIP
South Korea
Almost 4 years using the app
November 21, 2023

Daniel helped us get reviews published onto our site seemlessly!

Loba Mane
United States
Over 3 years using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback.

Edited April 3, 2023

We've only just downloaded Yotpo and already the customer support has been great. Junalou quickly helped me solve an issue. Look forward to seeing the rest of the app's offerings and helpful support. UPDATE: Required customer support again a few months later and it continues to impress. Jo L. was extremely helpful in solving an issue and repeatedly checked in with me after being transferred to other agents. Very happy with Yotpo!

Just had another successful interaction with the Yotpo support team. Grea to see a SAAS business that truly cares of their customer's experience. Thank you Doner for your help.

Elastique Athletics
United States
Almost 4 years using the app
Edited June 26, 2023

John G. was extremely helpful with my review issue on my website. He took the time to listen to my needs. He gave me detailed and easy instructions on how to fix it. He even sent a screenshot with a " how too". John G was also very prompt at answering my questions. It was a pleasure to chat with him. Thank you for helping me and so quickly! I have used Yopto reviews for 5 years now and it has been very awesome. Would highly recommend this app. Great app and customer service.

Teeter Totz
United States
Almost 4 years using the app
Yotpo replied October 4, 2019

We are so happy to know we're meeting the mark when it comes to great support and service! Thanks for taking the time to leave a review, and keep enjoying Yotpo!