Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

December 20, 2023

This app is so simple to use and is really valuable. The chat support is excellent too. Arvan helped me get my reviews published today in under 5 minutes. That's a level of service that we rarely see these days. Very much appreciated. Thank you

itasnaturalessentials.com
United Kingdom
5 months using the app
Yotpo replied January 19, 2024

Thanks for your feedback, we really appreciate it.

December 6, 2023

I had an excellent experience with Reviews. I have been using reviews for quite a while and was happy with it but when i needed technical support Jeorge Kenneth V
went above and beyond. He was extremely courteous, patient and completely answered MULTIPLE detailed questions I had to make my reviews widgets work much better. Very happy, totally recommend yotpo for small businesses like ours!

Dr. Mani's Magic Microbial Mix
United States
8 months using the app
Yotpo replied December 20, 2023

Thanks for your feedback, we really appreciate it.

December 13, 2023

Ruzsel J helped me right away and fixed an issue I was having integrating Yotpo with my shopify store. Great customer service! Solid app too!

RIGOROUS Nutrition
United States
About 2 years using the app
Yotpo replied December 20, 2023

Thank you for sharing your thoughts with us!

December 13, 2023

I have been using this app for over 6 months. It's very user friendly and the support is quick. Special shout out to Ruzsel J for helping fix my widget issue. It literally only took 10-15 min from request to resolution. Highly Recommend.

Femdacity
United States
11 months using the app
Yotpo replied December 20, 2023

Thanks for your feedback, we really appreciate it.

Edited January 21, 2024

Rhenant is amazing! Very helpful and patient. Quickly resolved my issue and I highly recommend!

Kumari Skincare
United States
3 months using the app
Yotpo replied January 19, 2024

We appreciate your feedback, thank you!

December 20, 2023

Used the Live Chat option and spoke with Doner P, who was super-helpful. We needed assistance with getting the Yotpo widget added to an updated theme so that we can continue to Reviews Widget Inactive... Doner P got this sorted quickly and efficiently. Thanks Doner P.

Thread Spread
United States
4 months using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

January 10, 2024

Thank you for your outstanding support, John G. It was incredibly helpful.

ela lane
United States
Over 1 year using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

January 18, 2024

Arven was super helpful and resourceful!! He helped me import my reviews successfully in no time!! Highly recommend him!!

ieriasnama
United States
About 1 month using the app
Yotpo replied January 30, 2024

We appreciate your feedback, thank you!

April 3, 2024

John G. was AMAZING! He went above and beyond to help me customize

FABLERUNE
United States
8 days using the app
February 12, 2024

I just installed the app recently, and I had a bit of trouble setting it up. However, Ruzsel J, was extremely helpful and fixed my concerns in less than 5 mins. Very proactive customer support.

olarsgrace
United Arab Emirates
About 14 hours using the app
Yotpo replied March 7, 2024

Thank you for sharing your thoughts with us!